Service Desk Support

Role:Service Desk ManagerExperience:2–5 YearsLocation:Noida – OnsiteRole OverviewWe are seeking aService Desk Managerto oversee and support IT service desk operations, ensuring high-quality technical support and customer satisfaction. The role involves managing incidents, service requests, and ITSM processes in a fast-paced, enterprise environment.Key...

Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

Service Desk ManagerPosition Overview: The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. This role is responsible for delivering high-quality service, meeting stringent SLAs, and...

1) Excellent written and verbal communication in English2) Technical Knowledge preferred3) Excellent Team Management Skills4) Good logical thinking5) Proven capability to manage/influence internal and external stake holders6) Able to manage team members across locations and across shifts7) Potential to act as a backup for other domain leads8) Accountable for...

Position Overview:The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. This role is responsible for delivering high-quality service, meeting stringent SLAs, and supporting regulatory and...

Role - Service Desk Experience required :- Min 2 international service desk 5 Days working || 2 rotational offRotational shift Both Side cab Location - Noida For more details call or whatsAppHR Rakhi @ Required Candidate profileNOTE :- Candidates must be from international voice background

Service Desk EngineerPosition Overview: The Service Desk Engineer is responsible for providing first-level and second-level technical support to end users, ensuring timely resolution of incidents and service requests. This role plays a critical part in maintaining system availability, user productivity, and service quality in a fast-paced IT...

Position Overview:The Service Desk Engineer is responsible for providing first-level and second-level technical support to end users, ensuring timely resolution of incidents and service requests. This role plays a critical part in maintaining system availability, user productivity, and service quality in a fast-paced IT environment.Roles and...

Transition Lead/Manager – Service DeskExperience Min 8+ Yrs of experience in Service Desk / Relevant Field. ITIL Certified.SummaryTo oversee & ensure timely transition of Service Desk solutions to clients based on agreed to contractual requirements of time, scope and cost. Responsible for ensuring that Project Plans are drawn based on pre-agreed timelines...