IT Executive

5 days ago

Sector Noida Noida Uttar Pradesh, India Vinove Software and Services Pvt Ltd Full time

**Role Summary & Key Objectives**
**Core Responsibilities**
1. Desktop & User Support
- Provide first-level troubleshooting for desktops, laptops, and peripherals.
- Handle OS installation and configuration (Windows, Linux, macOS).
- Perform regular system updates, patches, and performance checks.

2. Network & Firewall
- Basic troubleshooting of firewalls, switches, and Wi-Fi access points.
- Manage MAC binding and user-level network access control.
- Monitor internet usage, coordinate with ISPs, and ensure uptime.
- Support VPN setup, backups, and restore processes.

4. System Administration
- Manage DNS, DHCP, and basic network configurations.
- Support user authentication, SSO, and security compliance.
- Maintain asset/inventory records of IT equipment.

5. Backup & Security
- Implement and monitor regular backup schedules.
- Perform data recovery and restore as required.
- Ensure endpoint security and user-level security best practices.

**Must-Have SkillsTechnical Skills**
- Strong knowledge of Windows OS (7/10/11), Linux basics, and macOS support.
- Experience with desktop/laptop troubleshooting, installation, and configuration.
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with firewalls, switches, and Wi-Fi setup.
- Backup and data recovery practices.
- Antivirus and endpoint security tools.

**Soft Skills**
- Strong problem-solving and analytical skills.
- Effective communication and user-handling abilities.
- Ability to prioritize and manage multiple tasks.
- Proactive, responsible, and team-oriented.

**Good-to-Have Skills**
- Knowledge of Active Directory, Group Policy, and SSO tools.
- Exposure to cloud-based IT support (AWS, Azure, Google Workspace).
- Experience in IT compliance, audits, and documentation.
- Knowledge of IT asset management tools.

**Experience Requirements**
- 2 to 5 years of proven experience in **Desktop Support / IT Executive role**.
- Exposure to managing IT infrastructure in mid-sized organizations preferred.

**KPIs / Success Metrics**
- **First Call Resolution (FCR)**: % of issues resolved in first attempt.
- **Average Resolution Time**: Efficiency in handling tickets/requests.
- **System Uptime**: Maintaining high availability of desktops, networks, and internet.
- **Security Compliance**: Ensuring zero major security breaches.
- **User Satisfaction Score**: Feedback from end-users on IT support quality.
- **Documentation & Reporting**: Up-to-date IT inventory and support logs.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Work Location: In person

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