Trainer– Inbound Voice Process
2 days ago
About the Company A Fortune 500 global leader in technology services and digital business solutions this company delivers comprehensive Business Process Services BPS and IT-enabled solutions With a worldwide presence it serves diverse industries including banking healthcare retail manufacturing and communications The firm s expertise spans a broad spectrum of critical processes from finance and accounting to human resources customer service and supply chain management - enabling clients to enhance efficiency drive innovation and achieve business agility on a massive scale About the Role We re looking for an experienced and highly skilled BPO Trainer with expertise in international inbound voice processes to join our team in Kolkata In this role you will be the Subject Matter Expert SME responsible for developing and delivering comprehensive training programs for our customer service representatives You will ensure our teams are equipped with the knowledge and skills necessary to deliver exceptional service and meet key performance indicators This is an exciting opportunity for a passionate trainer with a deep understanding of the BPO industry Key Responsibilities Design develop and deliver training content for new hires Nesting and tenured employees on international inbound voice processes Act as a Subject Matter Expert SME providing support and guidance to agents on complex process and policy queries Conduct needs assessments to identify training gaps and create targeted learning interventions Facilitate engaging and interactive training sessions leveraging various instructional techniques Evaluate training effectiveness through assessments quizzes and performance metrics Collaborate with quality assurance operations and leadership to ensure training aligns with business goals and quality standards Maintain accurate training records and report on key training metrics Stay updated on industry best practices and process changes to ensure training content is current and relevant Requirements Requirements Experience Minimum of 4 years of experience as a trainer in an international inbound voice process within the BPO industry Expertise Proven Subject Matter Expert SME knowledge of international inbound voice operations including customer service technical support or sales Communication Excellent verbal and written communication skills with a neutral accent Training Skills Strong instructional design and facilitation skills Experience with various training methodologies and adult learning principles Problem-Solving Strong analytical and problem-solving abilities to address complex issues and provide effective solutions Availability Must have a notice period of 0-30 days Benefits Benefits Competitive salary and performance-based incentives Opportunity to work with a leading BPO organization and make a significant impact on agent performance Professional development and growth opportunities A positive and collaborative work environment
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Voice Operations Trainer
2 days ago
Kolkata, West Bengal, India beBeeTrainer Full time ₹ 90,00,000 - ₹ 1,20,00,000Job Description:About Us:We are a global technology services and digital business solutions provider.We deliver comprehensive Business Process Services (BPS) and IT-enabled solutions.About the Role:Key ResponsibilitiesDevelop and deliver training content for new hires and tenured employees on international inbound voice processes.Act as Subject Matter...
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Process Trainer//International BPO
2 weeks ago
Kolkata, West Bengal, India Hiresquad Resources Full timeMNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...
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Process Trainer//International BPO
3 weeks ago
Kolkata, West Bengal, India Hiresquad Resources Full timeMNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...
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Process Trainer//International BPO
3 weeks ago
Kolkata, West Bengal, India Hiresquad Resources Full timeMNC in Kolkata Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 6.5LPA Based on Experience and Last CTC Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process ...
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Kolkata, West Bengal, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 15,00,000Senior Customer Support Representative OpportunityWe are seeking a skilled Senior Customer Support Specialist with extensive experience in international billing voice processes. This role involves handling inbound calls and chats from global clients, ensuring accurate billing support, and delivering exceptional customer experiences.Key...
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International Voice Support
3 weeks ago
Kolkata, West Bengal, India Career Comfort Full timeUrgent Hiring: International Voice Support (Night Shift – US Process) Location: Salt Lake, Sector V, Kolkata Shift: Night Shift (5 Days Working) | Fixed Weekends Off (Sat & Sun)We're expanding our team and looking for multiple candidates to join our International Customer Support department for a leading US healthcare inbound voice process.If you're...
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Process Associate
4 weeks ago
Kolkata, West Bengal, India Career Comfort Full timeUrgent hiring for an MNC in Kolkata (Night Shift)Job Perks:Salary 13.5K to 17.5 K inhand (depending upon experience)Work from officeFixed weekend (Sat & Sun) offCab drop facility providedNo Sales, No TargetSubsidised mealsPF & ESI availableAttendance allowance of 1k per month providedLucrative bonus of upto 15k annually availableDesired Profile:Must have...
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Kolkata, West Bengal, India Hiresquad Resources Full timeLeading BPO in Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7 QC tools CTC Upto 6.5 LPAUS SHIFTSLooking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICEEducation- Graduate / Under Graduate Experience required-2years +...
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Kolkata, West Bengal, India Hiresquad Resources Full timeLeading BPO in KolkataRole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsCTC Upto 6.5LPAUS SHIFTSLooking for Excellent Communication SkillsVirtual InterviewsWORK FROM OFFICEEducation- Graduate / Under GraduateExperience required-- 2years + Experience as a...
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Kolkata, West Bengal, India Hiresquad Resources Full timeLeading BPO in Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate / Under Graduate Experience...
