Process Associate

5 hours ago

Kolkata West Bengal, India Ancile Technologies Pvt Ltd Full time

We are seeking experienced and skilled **Process Associates (Voice)**for our delivery centre in Kolkata. As a Process Associate, you will be responsible to deliver the following responsibilities**:

- Handle inbound calls with utmost professionalism adhering to the call etiquettes of the highest order
- Niche out sublime negotiation skills assertively
- Work on Job Boards
- Manage listings on Job Portals
- Maintain Daily MIS reports

**Requisites**:

- A minimum of 2 years of international BPO related voice process experience is a pre-requisite
- A prior exposure in overseas voice-based non-technical recruitment is an advantage
- Excellent command over verbal and written English is a necessity. One should possess top-notch neutral accent conducive to communicate effectively with a native English speaker
- Should be at ease at managing work-related pressure
- Basic computer skills
- Must be willing to start immediately

**Benefits**:

- Highly competitive Pay Structure
- Health Insurance (with options to add Parents and dependents)
- Paid Training

**Work Schedule**:

- 5 days/week (Monday through Friday). It's strictly WORK FROM OFFICE.
- One needs to work in night shift.

**Transport Facility**:

- Drop facility is available within the transport boundary

**Job Location**: Kolkata

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What makes you feel that it is the right job for you?
- The job location is Kolkata. Are ready to relocate to Kolkata and willing to come to Kolkata to answer the interview?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Inbound voice: 1 year (required)
- Outbound voice: 1 year (preferred)
- International BPO related voice process: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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