Process Associate

10 hours ago

Kolkata West Bengal, India Wipro Limited Full time

Kolkata, India
- DOP
- 3105308

**Job Description**:
**Job Description for UHG CS - A4ME - CHAT**

**Function : Operations**
- Job**:Associate - A4ME- Chat**

Location : Kolkata, West Bengal

Reporting to : Team Leader, United Health Group

**Must**:

- Any undergraduate, graduate, post graduate, diploma or equivalent
- Very Good written communication skills
- Previous experience in the health care processing/chat process is preferred.
- Experience of 1-2 years if not fresher willing to work with all parameters.
- Age between 18 yrs - 45 yrs.
- Residing in transport boundaries.
- Willing to work in night shifts a& late evening shifts.

**Good To Have**:

- Call Center/Chat Experience.

Critical Skills Required
- Typing speed >= 30 wpm
- Basic computer knowledge with proficiency in keyboard skills especially with numbers
- Ability to use the phone system.
- Knowledge of Products
- Knowledge of Procedures
- Familiarity with the computer basics.
- Good logical and analytical skills

Principal Job Responsibilities
- Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
- Demonstrate strong work ethics by **maintaining confidentiality of information**:

- Answer client chats and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
- Log Customer calls/chats.
- Provide first level support on medical insurance related queries using documented procedures.
- Identify and provide input on unique or recurring customer problems.
- Ensure proper escalation procedures.
- Working effectively as a team member and facilitate cooperative environment

Selection Procedure:

- Redeployed employees too will have to go through the written English assessment and Ops interview rounds.
- Any deviation to the above will be on process head approval only
- Inbound and Outbound Chat

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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