Process Associate

10 hours ago

Kolkata West Bengal, India Ancile Technologies Pvt Ltd Full time

**A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.**

As a **Process Associate (Voice),**you will be responsible to deliver the following responsibilities**:

- Handle inbound calls with utmost professionalism adhering to the call etiquettes of the highest order
- Niche out sublime negotiation skills assertively
- Work on Job Boards
- Manage listings on Job Portals
- Maintain Daily MIS reports

**Requisites**:

- A minimum of 1 year of international BPO related voice process experience is a pre-requisite. However, freshers with outstanding communication skills and well-acquainted with USA culture may apply.
- A prior exposure in overseas voice-based non-technical recruitment is an advantage.
- Excellent command over verbal and written English is a necessity. One should possess top-notch neutral conducive to communicate effectively with a native English speaker.
- Should be at ease at managing work-related pressure.
- Basic computer skills.
- Must be willing to start immediately.

**Benefits**:

- Highly competitive Pay Structure
- Health Insurance (with options to add Parents and dependents)
- Paid Training

**Work Schedule**:

- 5 days/week (Monday through Friday). It's strictly WORK FROM OFFICE.
- One needs to work in night shift.

**Transport Facility**:

- Drop facility is available within the transport boundary

**Job Location**: Kolkata

Pay: ₹22,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International BPO related voice process: 1 year (required)
- Inbound voice: 1 year (required)
- Outbound voice: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Kolkata, West Bengal (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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