Voice and Accent Trainer

2 days ago

Kolkata West Bengal, India PayGeek Soft Solutions Pvt. Ltd. Full time

Urgent Openings in Kolkata

Company
- Paygeek Soft Solutions

Position-VNA Trainer//Soft Skills Trainer//Communication Trainer

Require Excellent Communication Skills

Salary-upto 40k

Shifts
- Night Shift(7.30PM to 5AM)

Facility-Point Pickup And Drop Facility

Require minimum 6 months Experience as VNA Trainer/Communication Trainer

Role and Key Responsibilities:

- Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards.
- Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements.
- Innovate training materials by integrating floor requirements and best practices into the training curriculum.
- Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
- Foster intra
- and inter-function collaboration to support seamless training and operational processes.
- Proactively implement best practices and contribute to value addition across multiple locations.
- Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
- Interact with customers as required to gather feedback and address training-related queries.
- Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
- Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in training outcomes.
- Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
- Mentor and support new trainers to enhance their effectiveness and integration into the training team.
- Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team.
- Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions.
- Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
- Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
- Monitor and report improvements, ensuring training initiatives drive positive changes and meet established goals.

Key skills & knowledge:

- Exceptional verbal and written communication skills in English.
- Strong facilitation and presentation skills with a proven ability to engage and motivate participants.
- Proficient in data handling, interpretation, and management.
- Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships.
- Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Night shift
- US shift

Work Location: On the road

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