Voice & Accent Trainer - Kolkata & Noida

3 days ago

Kolkata, West Bengal, India Capgemini Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

YOUR ROLE

Conduct comprehensive voice and accent training sessions for agents involved in outbound calling.

Work on voice clarity, articulation, and pronunciation adjustments.

Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs.

Monitor and assess agents' performance on calls, providing constructive feedback and actionable insights for improvement.

Design and implement evaluation processes to track progress and measure the effectiveness of training programs

Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.

Conduct refresher training sessions to ensure continuous improvement and skill retention.

Understand and address cultural differences to tailor training programs effectively.

In this role you will play a key role in:

Design and deliver personalized coaching sessions

Develop training materials and practice exercises.

Provide feedback and progress reports to clients.

YOUR PROFILE

Monitor and assess agents' performance on calls, providing constructive feedback and actionable insights for improvement.

Design and implement evaluation processes to track progress and measure the effectiveness of training programs

Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans. 

Conduct refresher training sessions to ensure continuous improvement and skill retention.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Voice & Accent Trainer - Kolkata & Noida

    4 days ago

    Kolkata, West Bengal, India Capgemini Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Trainer– Inbound Voice Process

    4 weeks ago

    Kolkata, West Bengal, India 2COMS Full time

    About the Company A Fortune 500 global leader in technology services and digital business solutions this company delivers comprehensive Business Process Services BPS and IT-enabled solutions With a worldwide presence it serves diverse industries including banking healthcare retail manufacturing and communications The firm s expertise spans a...

  • Communication Trainer

    5 hours ago

    Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles& Responsibility:-Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural SensitizationConducting regular refresher sessions to improve or maintain the core skills of the customer service executives on the operation floor.Carry out voice coaching activities for the process to maximize...

  • Process Trainer//International BPO

    2 days ago

    Kolkata, West Bengal, India Hiresquad Resources Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    MNC in KolkataHiring For Process TrainerInternational Voice ProcessINTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORYRequire Excellent communication skills.CTC UPTO 6.5LPA Based on Experience and Last CTCProcess TrainerEligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice ProcessExperience in giving...

  • International BPO hiring For US Healthcare process in Kolkata

    2 days ago

    Kolkata, West Bengal, India The Career Coach Kolkata Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Company : MNC in KolkataProcess : US HealthcareShifts : Rotational / Night ShiftsSalary : 5 Lakhs to 6 Lakhs PAPerformance based Incentives Contact @ or send your CV to Required Candidate profile1 Year experience in International Voice Process (Mandatory)Excellent Communication in EnglishGraduates / Undergraduates

  • Export Manager

    2 hours ago

    Kolkata, West Bengal, India ACCENT DEALTRADE PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionACCENT DEALTRADE PRIVATE LIMITED, a Government-recognized Star Export House, specializes in exporting food grains to international markets such as Bangladesh, West Africa, and Dubai. Based in Kolkata, West Bengal, India, our company operates out of the Poddar Court Building. As a leading export house, we focus on delivering quality...

  • Process Trainer or Quality Analyst

    2 days ago

    Kolkata, West Bengal, India Imarque Solutions Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    Job description:Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle Trainee batches. Ability to multi-task with well-developed organizational skills.Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.The...

  • Hiring Sr. Customer Support – Billing Voice Kolkata

    3 weeks ago

    Kolkata, West Bengal, India 2COMS Full time

    Job Opening Senior Customer Support Representative International Billing Voice Location Kolkata Salary Up to 5 5 LPA Work Mode Office Both-side cab provided Shift Rotational Week Off 2 rotational days Role Overview We are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process ...

  • Customer Support Executive International Voice Process

    3 days ago

    Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 8,40,000 - ₹ 32,00,000 per year

    Job Title: Customer Support Executive – International VoiceLocation: KolkataShifts: Evening/Night (Rotational)Working Days: 5–6 days/weekCab: Provided (Pickup & Drop)Role Overview:We are hiring experienced candidates for international voice and chat support. You'll handle customer queries, provide resolutions, and ensure a high-quality support...

  • Hiring Stem Trainer For Kolkata

    3 weeks ago

    Kolkata, West Bengal, India TestHiring Full time

    Hiring stem trainer for Kolkata Eager to learn Planning and Delivering STEM ROBOTICS curriculum at schools Adopting a data-driven attitude towards measuring learner progress Attending to individual student needs and provide additional learning support when needed Demonstrating various STEM products at schools and creating awareness of STEM within...