Voice & Accent Trainer - Kolkata & Noida
2 days ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLEConduct comprehensive voice and accent training sessions for agents involved in outbound calling.
Work on voice clarity, articulation, and pronunciation adjustments.
Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs.
Monitor and assess agents' performance on calls, providing constructive feedback and actionable insights for improvement.
Design and implement evaluation processes to track progress and measure the effectiveness of training programs
Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.
Conduct refresher training sessions to ensure continuous improvement and skill retention.
Understand and address cultural differences to tailor training programs effectively.
In this role you will play a key role in:
Design and deliver personalized coaching sessions
Develop training materials and practice exercises.
Provide feedback and progress reports to clients.
YOUR PROFILEMonitor and assess agents' performance on calls, providing constructive feedback and actionable insights for improvement.
Design and implement evaluation processes to track progress and measure the effectiveness of training programs
Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.
Conduct refresher training sessions to ensure continuous improvement and skill retention.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
-
Voice & Accent Trainer - Kolkata & Noida
2 days ago
Kolkata, West Bengal, India Capgemini Full time ₹ 2,50,000 - ₹ 7,50,000 per yearChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
-
Communications Trainer
6 days ago
Kolkata, West Bengal, India Manning Consulting Full time ₹ 4,50,000 - ₹ 9,00,000 per yearThis is regarding a permanent Job opening with one of our MNC ClientMinimum 3+ Years exp as communication trainer/soft skill trainer/Voice and Accent TrainerNeed International backgroundGraduation MandatoryLocation - KolkataFlexible with US Shifts5 days work from officeInterested do share your resume to or call/whats App
-
Social Media Specialist
4 days ago
Kolkata, West Bengal, India SVF Entertainment Full time ₹ 3,00,000 - ₹ 9,00,000 per yearAbout hoichoi We are an ondemand video streaming entertainment platform for Bengalis worldwide. With an array of exciting content choices including Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series we aim to be home to the best in Bengali entertainment. hoichoi is the digital vertical of SVF Entertainment a...
-
Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 17,000 - ₹ 2,24,000 per yearCustomer Support Executive – International Voice/Chat (Contractual)Location: DLF Phase 1 / Kolkata (Work from Office)Shifts: Evening & Night (Rotational)Working Days: 5–6 days/weekCab Facility: Provided (Pickup & Drop for night shifts)Role OverviewWe are looking for motivated individuals to join the Sainsbury International Process as Customer Support...
-
Kolkata, West Bengal, India Niit Learning Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are hiring for one of our MNC client.Location: Salt lake, KolkataShift: Night Shift (Starts from 5 PM)Drop Facility AvailableContact NIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work in a dynamic...
-
Kolkata, West Bengal, India Sanctus Hr Full time ₹ 14,000 - ₹ 20,000 per yearDIRECT WALK in for Voice and Chat Support / Whatsapp CV Immediate JoiningGood communication skills in EnglishCTC: 14k to 20kLocation: Kolkata, Salt Lake Sector 5 Required Candidate profileDirect Walk in for Freshers and ExperiencedAny Graduate / 12th pass with good communication.Work location: Kolkata. To schedule an interview Ct: Anu Perks and benefitsPF,...
-
Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 8,40,000 - ₹ 32,00,000 per yearJob Title: Customer Support Executive – International VoiceLocation: KolkataShifts: Evening/Night (Rotational)Working Days: 5–6 days/weekCab: Provided (Pickup & Drop)Role Overview:We are hiring experienced candidates for international voice and chat support. You'll handle customer queries, provide resolutions, and ensure a high-quality support...
-
Process Trainer
5 days ago
Kolkata, West Bengal, India Hiresquad Full time ₹ 3,00,000 - ₹ 6,50,000 per yearJob descriptionOnly For Kolkata | Process Trainer | International BPOProcess Trainer || International BPOExperience:Experience 1+ Yrs as a Process Trainer in to International Process (Mandate)1 Yr of Process Trainer With International BPO On Papers (Mandate)Well Versed with TNA TNI Training MetricsExcellent Comms requiredOnly International Process in Process...
-
Process Trainerr/Trainer/BPO Trainer
4 days ago
Kolkata, West Bengal, India Selectica International Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per yearTrainer/Process Trainer /Soft skills Trainer BPO Exp in International voice Support processTNA TNI TTT Refresher NHT PKTIMMEDIATE JOINERCall/Whtapp cv to Amit Neha
-
Kolkata, West Bengal, India 2coms Full time ₹ 87,000 - ₹ 1,50,000 per yearSUMMARY Hiring freshers for Customer Support Representative at Kolkata, Salary upto 2.5lpa Only Kolkata candidates can apply.Responsibilities:Handling incoming calls and responding to customer emailsResolving customer complaints and issuesAssisting customers with product information and placing ordersIdentifying and escalating issues to...
