Customer Support Executive – International Voice/Chat
1 day ago
Customer Support Executive – International Voice/Chat (Contractual)
Location: DLF Phase 1 / Kolkata (Work from Office)
Shifts: Evening & Night (Rotational)
Working Days: 5–6 days/week
Cab Facility: Provided (Pickup & Drop for night shifts)
Role Overview
We are looking for motivated individuals to join the Sainsbury International Process as Customer Support Executives. The role involves handling customer queries through voice and chat channels, ensuring timely resolutions, and delivering a professional support experience.
Eligibility & Requirements
- Education: Graduate (any stream)
- Experience:
- Fresher: Allowed (Contractual role)
- Experienced: Minimum 1 year in International BPO / Customer Support (Voice/Chat)
- Skills: Excellent spoken and written English; good grammar, pronunciation, and customer handling skills
Compensation
- Fresher (Contractual):
- CTC: ₹2 LPA
- In-hand: ₹17,400/month
- Experienced:
- CTC: ₹3.4 LPA
- In-hand: ₹22,000/month
- Additional Benefits:
- Performance Bonus: Up to ₹2,000/month
- Travel Allowance: ₹1,400/month
- Cab Facility: Available for night shifts
Interview Process
- HR Screening – Voice, Grammar & Accent check
- Functional Round – Mock Call/Chat handling
- AMCAT Test – Minimum qualifying score: 58
- Final Operations Round
Job Type: Contractual / Temporary
Contract length: 4 months
Pay: ₹17, ₹22,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Location:
- Kolkata, West Bengal (Preferred)
Work Location: In person
Speak with the employer
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