Customer Support Executive- International Voice Process Contractual

14 hours ago

Kolkata, West Bengal, India Upskill Academy Full time ₹ 2,04,000 - ₹ 2,10,000 per year

Customer Support Executive (Contractual – 4 Months)

Location: Kolkata

Pay: ₹17,000 – ₹17,400/month (In-hand)

Contract Duration: 4 Months.

About the Role

We are hiring Customer Support Executives for the International Process on a contractual basis. This is a great opportunity for freshers to gain hands-on experience in an international voice and chat support environment.

Key Responsibilities

  • Handle customer queries via voice and chat channels.
  • Provide accurate and timely resolutions to customer issues.
  • Maintain a professional and courteous communication style.
  • Ensure adherence to quality standards and process compliance.

Eligibility Criteria

  • Education: Graduate in any stream (mandatory).
  • Experience: Freshers are eligible (Contractual role).

Skills Required:

  • Excellent spoken and written English.
  • Good grammar, pronunciation, and communication skills.
  • Ability to handle customer interactions confidently.
  • Work Schedule & Benefits

Shifts: Evening & Night (Rotational).

Working Days: 5–6 days per week.

Cab Facility: Provided (Pickup & Drop for night shifts).

Additional Benefits:

  • Performance Bonus: Up to ₹2,000/month.
  • Travel Allowance: ₹1,400/month.

Compensation

  • CTC: ₹2 LPA
  • In-hand Salary: ₹17,400/month.

Interview Process

  • HR Screening – Voice, Grammar & Accent Check
  • Functional Round – Mock Call/Chat Handling
  • AMCAT Test – Minimum qualifying score: 58
  • Final Operations Round

Job Types: Fresher, Contractual / Temporary

Contract length: 4 months

Pay: ₹17, ₹21,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer

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