Customer Support Executive

8 hours ago

Kolkata, West Bengal, India StudyIn Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

StudyIn is a trusted international education consultancy, connecting students with top universities worldwide since 2006. Operating across 100+ locations in 40+ countries, we provide expert guidance and comprehensive support to help students achieve their academic and career goals. Trusted by over 250 leading universities globally, we offer results-driven student recruitment solutions to ensure institutions attract high-quality applicants. Whether you're a university looking to enhance your international recruitment or a student seeking world-class education opportunities, you're in safe hands with StudyIn.

Role Description

This is a full-time on-site role located in Kolkata for a Customer Support Executive. The Customer Support Executive will be responsible for addressing student inquiries, providing online support, resolving technical issues, and ensuring customer satisfaction. Day-to-day tasks include responding to emails, phone calls, and chats, troubleshooting technical problems, and maintaining a high level of service quality to meet customer expectations.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Experience with Online Support and Technical Support
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a dynamic and fast-paced environment
  • Problem-solving skills and a customer-focused mindset
  • Bachelor's degree in a related field or equivalent experience
  • Prior experience in the education consultancy industry is a plus

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