Team Lead

3 weeks ago

Kolkata West Bengal, India 2COMS Full time

Title Team Lead - Inbound Voice Process Customer Support Location Kolkata Shift US Shift Fixed We are looking for an experienced professional to join as Team Lead for Inbound Voice Process - Customer Support Key Responsibilities Manage and lead a team of 15 customer support executives Monitor performance ensure SLA adherence and maintain quality standards Provide regular coaching mentoring and performance feedback Handle escalations effectively and ensure seamless customer experience Collaborate with stakeholders for process improvement and efficiency Requirements Minimum 2 years of experience as an on paper Team Lead in Inbound Voice Process Excellent communication and interpersonal skills Strong team management and problem-solving abilities Experience in BPO Customer Support domain is mandatory What We Offer Fixed US Shift timings Leadership growth opportunities Supportive and performance-driven work culture Requirements Minimum of 1 year of experience in Accounts Payable Hands-on experience in vendor set-up and review processes Strong exposure to high-volume transactions and payment run processes Well-versed in managing SLAs and KPIs in a dynamic environment

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