[Urgent] Team Lead For Medical Billing

1 day ago

Kolkata West Bengal, India Jobted IN C2 Full time

Urgent Hiring For Team Lead Male Candidate For Medical Billing For US Healthcare process If interested please share your resume at Job description Introduction Gear Inc is seeking a Team Lead for a BPO Business Process Outsourcing company Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change Responsibility Manage inspire and mentor a group of Process Support Associates PSA Hold regular team meetings evaluate performance and offer helpful criticism Manage escalations and challenging situations while advising and supporting PSAs Make sure that all PSA tasks are completed smoothly and effectively Keep up with periodic updates and make sure the team follows them Conduct briefings process updates to the team to improve their abilities Handle clients requests and escalations provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Should make themselves approachable for PSAs Report any issues or challenges to the reporting manager immediately when needed Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor Assisting team members in identifying trends and establishing teams goals Ensure team members are achieving daily productivity and desired service levels as per the KPIs correct action plan to be shared in case of any deviation Prepare reports and analyze data to improve processes ensure resources are properly allocated based on the volume trend analysis and maximize the teams efficiency Key skills and experience Education Bachelors degree preferred Experience Total experience more than 3 yrs 1 years in Medical Billing Insurance Claims or a related field 2 years in TL role Skills Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely Problem-solving and critical-thinking abilities Strong team management and leadership abilities Ability to handle client conversations and multitask Ability to perform under pressure Adaptability to fast-paced environments and shift work Decisiveness and attention to detail

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