Customer Support Executive

3 weeks ago


Gandhinagar GJ IN Accrete Infosolution Technologies LLP Full time

Job Summary We are seeking a skilled and customer-focused Support Executive with a strong background in software support for POS Point of Sale systems along with basic knowledge of hardware troubleshooting The ideal candidate should be experienced in resolving POS-related queries software issues and network connectivity problems You will be the first point of contact for users ensuring efficient issue resolution and customer satisfaction Key Responsibilities Provide software-level support for POS applications including Troubleshooting login errors configuration issues and transaction problems Supporting updates installations and system configurations Guiding users through usage report generation and error resolution Handle POS-related queries from clients across retail hospitality or service sectors Troubleshoot basic hardware issues related to thermal printers barcode scanners and cash drawers Assist in resolving LAN and internet connectivity issues affecting POS operations Log track and resolve customer tickets using helpdesk tools or ticketing systems Coordinate with development teams for escalated software bugs or feature requests Perform system health checks and ensure POS systems are running optimally Train users on POS software usage and basic troubleshooting Maintain updated documentation and user guides Qualification - Prior experience in Customer Support Role with IT company Diploma Job Type Full-time Pay 9 627 54 - 27 477 27 per month Benefits Flexible schedule Paid sick time Paid time off Application Question s Comfortable with Rotational Shift Experience Customer support 1 year Preferred Location Gandhinagar Gujarat Required Work Location In person


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