Customer Support Executive

2 days ago


Gandhinagar, India Accrete Infosolution Technologies LLP Full time

**Job Summary**:
**Key Responsibilities**:

- Troubleshooting login errors, configuration issues, and transaction problems
- Supporting updates, installations, and system configurations
- Guiding users through usage, report generation, and error resolution
- Handle **POS-related queries** from clients across retail, hospitality, or service sectors
- Troubleshoot **basic hardware** issues related to thermal printers, barcode scanners, and cash drawers
- Assist in resolving **LAN and internet connectivity** issues affecting POS operations
- Log, track, and resolve customer tickets using helpdesk tools or ticketing systems
- Coordinate with development teams for escalated software bugs or feature requests
- Perform system health checks and ensure POS systems are running optimally
- Train users on POS software usage and basic troubleshooting
- Maintain updated documentation and user guides

**Qualification -**
- Prior experience in Customer Support Role with IT company
- Diploma

Pay: ₹9,627.54 - ₹27,477.27 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Application Question(s):

- Comfortable with Rotational Shift

**Experience**:

- Customer support: 1 year (preferred)

**Location**:

- Gandhinagar, Gujarat (required)

Work Location: In person



  • Gandhinagar, India Strideck Full time

    **Location**: Gandhinagar, Gujarat (On-site) **Experience Required**: 2-4 years (US Client Handling Experience Required) **Working Hours**: Flexible to match **US time zones** **Industry**: E-commerce / IT Services / Digital Solutions **About Strideck Technologies** Strideck Technologies is an innovative e-commerce and digital solutions provider, helping...


  • Gandhinagar, India Talent Quest Consultancy Full time

    Customer Care Executive Vacancy with the world leader in cord blood banking. In India,the Company started its operations in 2010,with HO in Gujarat and presence Pan India.The Company is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application. Job Locations: Gandhinagar Job Specifications: Graduate, Fresher...


  • Gandhinagar, GJ, IN Accrete Infosolution Technologies LLP Full time

    Job Summary We are seeking a skilled and customer-focused Support Executive with a strong background in software support for POS Point of Sale systems along with basic knowledge of hardware troubleshooting The ideal candidate should be experienced in resolving POS-related queries software issues and network connectivity problems You will be the first point...


  • Gandhinagar, India KK HR services Full time

    Understanding the products and services provided by the company. - Resolving customer complaints and queries. - Providing detailed information to customers. - Maintaining records of phone call for future reference. - Knowledge of Pre-Shipment & Post Shipment documentation. procedures including Proforma Invoice, Packing list, Cert of origin - Having exposure...


  • Gandhinagar, India SAVVI SALES AND SERVICE PVT.LTD. Full time

    Job Title: Customer Support Salary range: 1.8 LPA- 3 LPA Job Hours: 8hrs Location: Mundra, Gandhidham, Ahmedabad Full Time/ Part Time: Full Time Department: Customer Service Qualifications: Graduation Permanent/ Contract: Permanent No. of Requirements: 9 **Skills**: - Acknowledge Complaints - Product Knowledge - Active Listening - Time...


  • Gandhinagar, Gujarat, India Vischara Ventures Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionVISCHARA VENTURES is an innovative IT solutions company dedicated to delivering end-to-end digital solutions that help businesses stay competitive in a rapidly evolving technological landscape. With expertise in software development, mobile applications, cloud solutions, AI integration, and digital transformation, VISCHARA VENTURES...


  • Gandhinagar, India ACCELPIX SOLUTIONS PVT LTD Full time

    **Responsibilities** 1. Identify customer needs and assist customers in selecting suitable products. 2. Update our internal databases with information about technical issues and useful customer conversations. 3. Discuss feature requests and workaround with team members. 4. Inform customers about new features and functionality while installing our...


  • Gandhinagar, India Tech Mahindra Full time

    Hello We are looking for Customer Care Executive role in Tech Mahindra (**Banking Process) Gandhinagar, Gujarat**. **Job Description;** - Domestic Process. - Process on Calling. - Resolving customer queries through phone calls. - Age Limit: - 18 to 35 years - **Shift Timing**:Monthly Rotational (Any 9 Hours) **Qualifications and Skills** - Must be...


  • Gandhinagar, Gujarat, India ONLINELR Full time ₹ 1,50,000 - ₹ 2,20,000 per year

    Job Title: Customer Care ExecutiveLocation: GandhinagarCompany: ONLINELRAbout ONLINELR:ONLINELR is a growing platform dedicated to the logistics industry. We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users.Key Responsibilities:Handle inbound and outbound customer...


  • Gandhinagar, India TekCare Full time

    **Role Overview**: The Customer Relationship Executive will be responsible for building and nurturing long-term relationships with clients, ensuring customer satisfaction, and driving business growth. The role involves managing client interactions, resolving queries, upselling/cross-selling products or services, and acting as the primary point of contact...