Customer Support Executive
2 days ago
**Job Summary**:
**Key Responsibilities**:
- Troubleshooting login errors, configuration issues, and transaction problems
- Supporting updates, installations, and system configurations
- Guiding users through usage, report generation, and error resolution
- Handle **POS-related queries** from clients across retail, hospitality, or service sectors
- Troubleshoot **basic hardware** issues related to thermal printers, barcode scanners, and cash drawers
- Assist in resolving **LAN and internet connectivity** issues affecting POS operations
- Log, track, and resolve customer tickets using helpdesk tools or ticketing systems
- Coordinate with development teams for escalated software bugs or feature requests
- Perform system health checks and ensure POS systems are running optimally
- Train users on POS software usage and basic troubleshooting
- Maintain updated documentation and user guides
**Qualification -**
- Prior experience in Customer Support Role with IT company
- Diploma
Pay: ₹9,627.54 - ₹27,477.27 per month
**Benefits**:
- Flexible schedule
- Paid sick time
- Paid time off
Application Question(s):
- Comfortable with Rotational Shift
**Experience**:
- Customer support: 1 year (preferred)
**Location**:
- Gandhinagar, Gujarat (required)
Work Location: In person
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