Customer Support Executive

2 days ago


Gandhinagar, India Accrete Infosolution Technologies LLP Full time

**Job Summary**:
**Key Responsibilities**:

- Troubleshooting login errors, configuration issues, and transaction problems
- Supporting updates, installations, and system configurations
- Guiding users through usage, report generation, and error resolution
- Handle **POS-related queries** from clients across retail, hospitality, or service sectors
- Troubleshoot **basic hardware** issues related to thermal printers, barcode scanners, and cash drawers
- Assist in resolving **LAN and internet connectivity** issues affecting POS operations
- Log, track, and resolve customer tickets using helpdesk tools or ticketing systems
- Coordinate with development teams for escalated software bugs or feature requests
- Perform system health checks and ensure POS systems are running optimally
- Train users on POS software usage and basic troubleshooting
- Maintain updated documentation and user guides

**Qualification -**
- Prior experience in Customer Support Role with IT company
- Diploma

Pay: ₹9,627.54 - ₹27,477.27 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Application Question(s):

- Comfortable with Rotational Shift

**Experience**:

- Customer support: 1 year (preferred)

**Location**:

- Gandhinagar, Gujarat (required)

Work Location: In person


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