Customer Care Executive

2 days ago

Gandhinagar, India ONLINELR Full time

Job Title: Customer Care Executive
Location: Gandhinagar
Company: ONLINELR

About ONLINELR:
ONLINELR is a growing platform dedicated to the logistics industry. We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users.

Key Responsibilities:

- Provide accurate information about ONLINELR’s products, services, and features
- Resolve customer queries, issues, and complaints promptly and effectively
- Maintain detailed records of customer interactions, feedback, and follow-ups
- Coordinate with internal departments to ensure smooth resolution of customer concerns
- Build and maintain positive relationships with customers to enhance satisfaction and loyalty
- Identify recurring issues and suggest improvements to enhance customer experience

**Requirements**:

- Proven experience as a Customer Care Executive, Support Representative, or similar role
- Excellent communication and problem-solving skills
- Patience, empathy, and a customer-first attitude
- Ability to manage multiple tasks and handle pressure calmly
- Basic computer knowledge and familiarity with CRM or customer management systems
- Fluency in English and Hindi

Key Skills:

- Strong communication and listening skills
- Positive attitude and professionalism
- Time management and attention to detail
- Teamwork and coordination

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Experience**:

- Customer support: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 9978757529

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