L2 Support Enineer

4 days ago

Gandhinagar, India Biz Accounting and Support Pvt Ltd Full time

**Job Title**: L2 Support Engineer

**Location**: Gandhianagar, Gujarat

**Job Type**: Full-time (US Shift)

**About Us**:
Bizaccounting support PVT LTD is a company managing Backoffice operations for a client in USA. We pride ourselves on delivering exceptional service and technical excellence to our clients.

**Position Overview**:
We are seeking a skilled **L2 Support Engineer** to provide advanced technical support and resolve complex issues escalated from the Level 1 support team. You will act as the bridge between end-users and higher-level engineering teams, ensuring timely resolution, clear communication, and excellent customer satisfaction.

**Key Responsibilities**:

- Handle escalated technical issues from L1 support, ensuring prompt diagnosis and resolution.
- Troubleshoot and resolve hardware, software, and network-related problems.
- Collaborate with product, development, and infrastructure teams to resolve deep-rooted issues.
- Analyze recurring incidents and recommend long-term solutions or process improvements.
- Document solutions, create knowledge base articles, and share best practices with the team.
- Monitor systems and perform proactive maintenance to prevent downtime.
- Maintain high customer satisfaction through clear communication and follow-up.

**Requirements**:

- 2+ years of experience in IT support, helpdesk, or related technical role.
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Ability to work under pressure and manage multiple priorities.
- Excellent verbal and written communication skills.

**Preferred Qualifications**:

- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL Foundation.
- Scripting or automation experience (e.g., PowerShell, Bash).

**Benefits**:

- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and flexible working arrangements
- Career growth opportunities and training programs

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Ability to commute/relocate:

- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

Expected Start Date: 15/09/2025

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