Dialer Support Executive

3 weeks ago

Gandhinagar GJ IN Agrovikas Agritech Pvt Ltd Full time

Job Title Dialer Support Executive Job Summary We are seeking a highly skilled and proactive Dialer Support Executive to manage and support our call center dialer infrastructure The ideal candidate should have hands-on experience with VC Dialers managing 30 to 35 dialer stations and a strong working knowledge of Asterisk systems The role involves overseeing dialer operations resolving technical issues and ensuring smooth day-to-day functioning of the dialer system for outbound and inbound campaigns Key Responsibilities Dialer Operations Management Configure monitor and maintain ViCi Dialer systems to ensure efficient campaign performance Manage and support 30 to 35 dialer stations ensuring all agents are properly logged in and operational during work hours Generate daily weekly and monthly reports related to dialer performance agent productivity and system uptime Technical Troubleshooting Support Provide level 1 and 2 technical support for all dialer-related issues in coordination with the IT team Troubleshoot and resolve issues related to agent connectivity dialer login failures call routing and campaign configurations Ensure minimal downtime and quick resolution of dialer issues to avoid impact on business operations Asterisk System Administration Perform basic configurations and maintenance tasks on Asterisk-based telephony systems Collaborate with network and VoIP engineers to manage call flows IVR setups and SIP trunk configurations Collaboration and Communication Work closely with the call center management and IT team to align dialer functions with business goals Train team leads and supervisors on dialer usage issue reporting and best practices Act as the primary point of contact for any technical concerns related to dialer systems Required Skills Qualifications Minimum 1years of experience in a similar role managing VC Dialers and call center infrastructure Proven experience managing and supporting 30 to 35 dialer stations in a live call center environment Strong understanding of Asterisk PBX VoIP SIP and related telephony protocols Proficient in troubleshooting Windows and Linux-based dialer systems Good communication skills and ability to work under pressure in a fast-paced environment Bachelor s degree or equivalent diploma in IT Computer Science or related field Preferred Qualifications Certification in Asterisk VoIP or similar telephony systems Experience with predictive progressive and preview dialing modes Familiarity with CRM integrations and real-time call monitoring tools Job Location Kudasan Gandhinagar Job Type Full-time Pay 15 000 00 - 35 000 00 per month Schedule Day shift Supplemental Pay Overtime pay Work Location In person

  • IT Support Executive

    1 week ago

    Gandhinagar, India agrovikas agritech pvt ltd Full time

    **IT Support Executive** **Job Summary** The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and...

  • Technical Support Engineer

    5 days ago

    Gandhinagar, Gujarat, India Avis E Solution Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Responsibilities:* Troubleshoot software issues on Linux systems* Manage dialer system maintenance* Provide technical support via phone/email* Collaborate with product development team* Resolve customer complaints promptlyShift allowance

  • Customer Support Executive

    4 weeks ago

    Gandhinagar, GJ, IN Accrete Infosolution Technologies LLP Full time

    Job Summary We are seeking a skilled and customer-focused Support Executive with a strong background in software support for POS Point of Sale systems along with basic knowledge of hardware troubleshooting The ideal candidate should be experienced in resolving POS-related queries software issues and network connectivity problems You will be the first point...

  • Sale Executive

    5 days ago

    Gandhinagar, India Cosmos Full time

    As discussed, we have an opening in Sales for one of our project, name is “Amara by pacifica”. **Description**: Designation: Sales Executive/ Senior Sales Executive/ Assistant Sales Manager. Location: Amara by Pacifica B/h, The Meadows phase-2, Eklavya School Road, Gokuldham, Sanathal, Ahmedabad-382210, **Salary**: 35000 to 40000 **Roles and...

  • Hr Executive

    2 weeks ago

    Gandhinagar, GJ, IN Heptagon Global Services Full time

    Job Title HR Executive Location Heptagon Global Services Job Type Full-time About the Role We are looking for a dynamic HR Executive to join our team The ideal candidate will be responsible for managing day-to-day HR operations ensuring smooth employee lifecycle processes and supporting administrative tasks In addition the candidate will also assist in...

  • Executive Coordinator To Director

    2 days ago

    Gandhinagar, GJ, IN Gopi Group Full time

    Executive Coordinator to Director Role Summary As the Executive Coordinator supporting the Director of Gopi Notebooks you will be a strategic and operational linchpin transforming ideas into action ensuring seamless cross-departmental collaboration and elevating executive effectiveness You will coordinate research document and drive critical initiatives This...

  • Customer Care Executive

    4 weeks ago

    Gandhinagar, GJ, IN OnlineLR Full time

    Job Title Customer Care Executive Location Gandhinagar Company ONLINELR About ONLINELR ONLINELR is a growing platform dedicated to the logistics industry We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users Key Responsibilities Handle inbound and outbound customer...

  • Customer Success Executive

    3 weeks ago

    Gandhinagar, GJ, IN AI CERTs Full time

    Job Title Customer Success Executive Location Gandhinagar Gujrat Type Full-time Shift Rotational including Sundays Job Summary We are looking for a proactive and customer-focused Customer Success Executive to ensure a seamless experience for learners partners and stakeholders This role involves managing inbound queries guiding learners on platform usage...

  • Sr. Sales Executive

    6 days ago

    Gandhinagar, GJ, IN Gandhinagar Property Bazar Full time

    We re Hiring Sr Sales Executive Real Estate Company Gandhinagar Property Bazar Location Gandhinagar Experience 1 Years in Real Estate Sales Fresher also apply We are looking for a dynamic and result-oriented Senior Sales Executive to join our growing real estate team The ideal candidate should have excellent communication skills strong client-handling...

  • Purchase Executive

    6 days ago

    Gandhinagar, GJ, IN Dazzle Robotics Pvt Ltd Full time

    Department Purchase Location Sector 25 Gandhinagar CTC 18 000 to 25 000 Experience Required 1-3 years in purchase department preferred Job Summary We are looking for a Purchase Executive to handle company purchasing activities The ideal candidate will be responsible for sourcing suppliers negotiating prices managing purchase orders and ensuring timely...