Dialer Support Executive

2 days ago

Gandhinagar GJ IN Agrovikas Agritech Pvt Ltd Full time

Job Title Dialer Support Executive Job Summary We are seeking a highly skilled and proactive Dialer Support Executive to manage and support our call center dialer infrastructure The ideal candidate should have hands-on experience with VC Dialers managing 30 to 35 dialer stations and a strong working knowledge of Asterisk systems The role involves overseeing dialer operations resolving technical issues and ensuring smooth day-to-day functioning of the dialer system for outbound and inbound campaigns Key Responsibilities Dialer Operations Management Configure monitor and maintain ViCi Dialer systems to ensure efficient campaign performance Manage and support 30 to 35 dialer stations ensuring all agents are properly logged in and operational during work hours Generate daily weekly and monthly reports related to dialer performance agent productivity and system uptime Technical Troubleshooting Support Provide level 1 and 2 technical support for all dialer-related issues in coordination with the IT team Troubleshoot and resolve issues related to agent connectivity dialer login failures call routing and campaign configurations Ensure minimal downtime and quick resolution of dialer issues to avoid impact on business operations Asterisk System Administration Perform basic configurations and maintenance tasks on Asterisk-based telephony systems Collaborate with network and VoIP engineers to manage call flows IVR setups and SIP trunk configurations Collaboration and Communication Work closely with the call center management and IT team to align dialer functions with business goals Train team leads and supervisors on dialer usage issue reporting and best practices Act as the primary point of contact for any technical concerns related to dialer systems Required Skills Qualifications Minimum 1years of experience in a similar role managing VC Dialers and call center infrastructure Proven experience managing and supporting 30 to 35 dialer stations in a live call center environment Strong understanding of Asterisk PBX VoIP SIP and related telephony protocols Proficient in troubleshooting Windows and Linux-based dialer systems Good communication skills and ability to work under pressure in a fast-paced environment Bachelor s degree or equivalent diploma in IT Computer Science or related field Preferred Qualifications Certification in Asterisk VoIP or similar telephony systems Experience with predictive progressive and preview dialing modes Familiarity with CRM integrations and real-time call monitoring tools Job Location Kudasan Gandhinagar Job Type Full-time Pay 15 000 00 - 35 000 00 per month Schedule Day shift Supplemental Pay Overtime pay Work Location In person

  • Dialer Support Executive

    2 weeks ago

    Gandhinagar, India agrovikas agritech pvt ltd Full time

    **Job Title**: Dialer Support Executive **Job Summary**: **Key Responsibilities**: - **Dialer Operations Management**: - Configure, monitor, and maintain **ViCi Dialer systems** to ensure efficient campaign performance. - Manage and support **30 to 35 dialer stations**, ensuring all agents are properly logged in and operational during work hours. -...

  • Dialer System Administrator

    5 days ago

    Gandhinagar, India agrovikas agritech pvt ltd Full time

    Job Title: DIALER SYSTEM ADMINISTRATOR Job Summary: Key Responsibilities: Dialer Operations Management: Configure, monitor, and maintain ViCi Dialer systems to ensure efficient campaign performance. Manage and support 30 to 35 dialer stations, ensuring all agents are properly logged in and operational during work hours. Generate daily, weekly, and monthly...

  • IT Support Executive

    3 days ago

    Gandhinagar, India agrovikas agritech pvt ltd Full time

    **IT Support Executive** **Job Summary** The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and...

  • Technical Support Engineer

    4 days ago

    Gandhinagar, Gujarat, India Avis E Solution Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Responsibilities:* Troubleshoot software issues on Linux systems* Manage dialer system maintenance* Provide technical support via phone/email* Collaborate with product development team* Resolve customer complaints promptlyShift allowance

  • Customer Support Executive

    7 days ago

    Gandhinagar, GJ, IN Accrete Infosolution Technologies LLP Full time

    Job Summary We are seeking a skilled and customer-focused Support Executive with a strong background in software support for POS Point of Sale systems along with basic knowledge of hardware troubleshooting The ideal candidate should be experienced in resolving POS-related queries software issues and network connectivity problems You will be the first point...

  • ▷ (Apply in 3 Minutes) Hr Executive

    3 weeks ago

    Vapi, GJ, IN The Executive Full time

    Designation HR Executive Department Location HR Sarigam Qualification Graduate Experience 3 years in manufacturing industry Salary Range Upto 4Lpa Role and Responsibility Execute HR strategies and initiatives aligned with the overall business strategy as per HO Bridge management and employee relations by addressing grievances or...

  • Group Sales Manager

    1 week ago

    Gandhinagar, GJ, IN Biz Accounting and Support Pvt Ltd Full time

    Job Title Group Sales Manager Department Sales Marketing Reports To Director of Sales Marketing Work Location Infocity Gandhinagar Gujarat Hotel Amrit Wellness Resort Singer Island Riviera Beach Florida Shift US Shift 7 00 p m - 5 00 a m IST Summary We are seeking a high-performing Group Sales Manager to oversee the South Florida market As a Group Sales...

  • Tele Caller Executive

    2 weeks ago

    Gandhinagar, India agrovikas agritech pvt ltd Full time

    We are looking for a Tele-Caller who has worked in any BPO/call center and generated sales from agents. Qualification: Any Graduate **Skills**: - Strong communication and negotiation skills. - Goal oriented and self-motivated. - Skilled in providing product and service related information. - Skilled in converting leads into sales. **Requirements**: -...

  • Customer Care Executive

    7 days ago

    Gandhinagar, GJ, IN OnlineLR Full time

    Job Title Customer Care Executive Location Gandhinagar Company ONLINELR About ONLINELR ONLINELR is a growing platform dedicated to the logistics industry We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users Key Responsibilities Handle inbound and outbound customer...

  • Customer Success Executive

    54 minutes ago

    Gandhinagar, GJ, IN AI CERTs Full time

    Job Title Customer Success Executive Location Gandhinagar Gujrat Type Full-time Shift Rotational including Sundays Job Summary We are looking for a proactive and customer-focused Customer Success Executive to ensure a seamless experience for learners partners and stakeholders This role involves managing inbound queries guiding learners on platform usage...