IT Support Executive

2 days ago

Gandhinagar, India agrovikas agritech pvt ltd Full time

**IT Support Executive**

**Job Summary**

The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures.

**Key Responsibilities**:
**1. Asterisk and Dialer Server Management**:

- Handle dialer and telephonic server issues efficiently.
- Install, configure, and manage Asterisk systems.
- Manage user accounts and SIP trunks.
- Troubleshoot call quality and connectivity issues.
- Implement security measures for VoIP communications.
- Set up IVR, call queues, and conference bridges.

**2. Technical Support**:

- Troubleshoot and resolve hardware, software, and network issues promptly and effectively.

**3. System Maintenance**:

- Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades.
- Ensure optimal performance and security of IT systems.

**4. Network Administration**:

- Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
- Configure network settings and troubleshoot connectivity issues as needed.

**5. User Management**:

- Ensure compliance with security policies and procedures.

**6. Collaboration**:

- Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues.

**7. Continuous Improvement**:

- Stay updated on emerging technologies and best practices in IT support.
- Recommend and implement process improvements to enhance efficiency and effectiveness.

**8. Vendor Management**:

- Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts.
- Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed.

**9. Linux and Server Management**:

- Demonstrate excellent knowledge of Linux operating systems and server management.

**10. Desktop Support**:

- Assist users with software installations, upgrades, and configurations.
- Perform system updates and maintenance tasks to ensure optimal performance and security.

**Requirements**:

- Immediate Joiner**
**- Located in Gujarat**
**- Age Criteria: 30 to 35 years**
**- Expertise in Asterisk is a must**
**- Experience in handling dialer and telephonic servers**
**- Strong knowledge of Linux and server management**

Pay: ₹25,000.00 - ₹35,000.00 per month

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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