Customer Care Executive

4 days ago

Gandhinagar GJ IN OnlineLR Full time

Job Title Customer Care Executive Location Gandhinagar Company ONLINELR About ONLINELR ONLINELR is a growing platform dedicated to the logistics industry We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users Key Responsibilities Handle inbound and outbound customer calls messages and emails in a professional manner Provide accurate information about ONLINELR s products services and features Resolve customer queries issues and complaints promptly and effectively Maintain detailed records of customer interactions feedback and follow-ups Coordinate with internal departments to ensure smooth resolution of customer concerns Build and maintain positive relationships with customers to enhance satisfaction and loyalty Identify recurring issues and suggest improvements to enhance customer experience Requirements Proven experience as a Customer Care Executive Support Representative or similar role Excellent communication and problem-solving skills Patience empathy and a customer-first attitude Ability to manage multiple tasks and handle pressure calmly Basic computer knowledge and familiarity with CRM or customer management systems Fluency in English and Hindi Key Skills Strong communication and listening skills Positive attitude and professionalism Time management and attention to detail Teamwork and coordination Job Type Full-time Pay 15 000 00 - 22 000 00 per month Benefits Cell phone reimbursement Experience Customer support 2 years Required Work Location In person Speak with the employer 91 9978757529

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