Customer Care Executive

4 weeks ago

Anand GJ IN Patel infrastructure limited Full time

Key Responsibilities Customer Communication Manage inbound and outbound customer calls and emails addressing inquiries providing information and resolving issues in a professional and timely manner Customer Queries Concerns Address customer queries and concerns effectively ensuring customer satisfaction and providing appropriate solutions Administrative Support Handle various administrative tasks such as document management order tracking and coordination with different teams to ensure smooth operations Customer Feedback Management Record track and analyze customer feedback ensuring that it is communicated effectively to the relevant departments for continuous improvement Order Communication Coordinate with customers and internal teams regarding customer orders providing updates and ensuring timely delivery Data Entry Reporting Maintain accurate records of customer interactions order statuses and other related data ensuring a smooth workflow Skills Qualifications Bachelor s degree in Business Administration Communication or a related field 2-5 years of experience in customer care administration or a related role preferably within the FMCG industry Excellent verbal and written communication skills with a customer-centric approach Strong organizational and multitasking abilities Proficient in MS Office and other basic office tools Problem-solving skills with a focus on delivering customer satisfaction Ability to work under pressure and manage time effectively Additional Information The ideal candidate should have a positive attitude and be able to handle customer concerns with empathy and professionalism Ability to collaborate and work efficiently within a team environment is essential Experience with CRM tools or customer service software would be an advantage Job Types Full-time Permanent Pay 25 000 00 - 34 000 00 per month Benefits Food provided Health insurance Schedule Day shift Fixed shift Experience FMCG 3 years Required Customer support 3 years Required Location Anand Gujarat Required Work Location In person

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