Customer Care Executive

1 week ago

Anand, India Patel Infrastructure Pvt. Ltd Full time

**Customer Care Executive**

**Location**: Anand, Gujarat, India,

**Company**: Patel Infrastructure Limited (Patel Organix Pvt. Ltd - Bharat Vedica) Patel Infrastructure Limited, established in 1972, is expanding its operations and seeking a dedicated Customer Care Executive to manage a team of customer support professionals.(Bharat Vedica).

**Customer Care Executive**

We are looking for an expert Customer Care Executive to join our organization.

The Customer Care Executive must be able to manage a team of customer support professionals.

**Responsibilities**:
Handle incoming customer inquiries and provide accurate and timely responses.

Resolve customer complaints or issues in a professional and efficient manner.

Ensure customer satisfaction by identifying and addressing their needs and concerns.

Maintain customer records and update the relevant information in the CRM system.

Collaborate with other departments to resolve complex customer problems.

Follow up with customers to ensure their issues are fully resolved.

Upsell products or services to customers when appropriate.

Provide feedback to management regarding customer trends and concerns.

Maintain high standards of professionalism, empathy, and patience in all customer interactions.

**Qualifications**: Bachelor Degree or equivalent qualification.

Previous experience in a customer service or call center role is preferred Strong communication skills, both verbal and written (Hindi, English & Gujarati).

Excellent problem-solving and decision-making abilities.

Ability to work in a fast-paced and dynamic environment.

Good knowledge of customer management software and MS Office.

Ability to empathize with customers and provide personalized assistance

**Skills**:Effective communication Customer service orientation Problem-solving, Active listening Attention to detail Time management, Flexibility, Conflict resolution ,Computer literacy

Pay: ₹9,960.19 - ₹20,169.16 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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