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Sales Assistant

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Anand, India Shiva Home and Garden Care Full time

**I. Customer Interaction & Service**:

- **Responding to Inquiries**: Providing detailed information about landscaping services (e.g., lawn care, garden design, irrigation systems, hardscaping, tree care, seasonal services).
- **Understanding Customer Needs**: Asking questions to identify client requirements, preferences, and budgets for their landscaping projects.
- **Scheduling Appointments**: Arranging consultations and site visits for sales representatives or designers.
- **Following Up**: Maintaining communication with potential leads and existing clients, guiding them through the sales process.
- **Addressing Concerns**: Handling customer requests, complaints, and issues professionally and efficiently, or escalating them to the appropriate person.
- **Maintaining Client Satisfaction**: Consistently paying attention to client needs and ensuring a positive experience.

**II. Sales Support & Administration**:

- **Supporting Sales Team**: Assisting lead salespersons and designers with administrative tasks to ensure smooth sales operations.
- **Managing Appointments**: Organizing and maintaining calendars for sales team members.
- **Organizing Data**: Keeping customer information, sales records, and project details accurate and up-to-date in CRM systems or other databases.
- **Preparing Proposals & Estimates**: Assisting in creating detailed bid estimates, proposals, and contracts for landscaping projects.
- **Processing Sales Orders**: Accurately entering and processing sales transactions.
- **Managing Inventory (if applicable)**: Assisting with tracking product inventory, especially for plant materials, and coordinating with nursery or supply departments.
- **Generating Reports**: Helping to create and analyze sales reports, identifying trends and contributing to sales targets.
- **Filing & Record Keeping**: Maintaining organized files for customer contracts, project documents, and other sales-related paperwork.
- **Promoting Products & Services**: Assisting in promotional events or showcasing landscaping services.

**III. Product & Service Knowledge**:

- **Assisting with Product Selection**: Guiding customers in selecting appropriate plants, materials, and services.
- **Upselling & Cross-selling**: Identifying opportunities to recommend additional relevant products or services.

**IV. General & Operational Support**:

- **Maintaining Office/Showroom Appearance**: Keeping sales areas clean, tidy, and visually appealing.
- **Following Company Policies**: Adhering to all company policies and procedures.
- **Learning & Development**: Staying updated on new landscaping trends, products, and sales techniques.
- **Collaboration**: Working effectively with other team members, including designers, project managers, and landscaping crews, to ensure project success.

**Key Skills for a Landscaping Sales Assistant**:

- Excellent customer service and communication skills (verbal and written)
- Strong organizational and time management abilities
- Attention to detail
- Proficiency in basic office software (Microsoft Office, CRM systems)
- Ability to learn quickly and adapt to new tools and processes
- A friendly and professional demeanor
- Ability to work independently and as part of a team
- Basic knowledge of landscaping terminology and services (a plus)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person