Customer Care Manager
4 days ago
Key Responsibilities
- Build and maintain strong relationships with customers to ensure repeat and referral business.
- Handle customer queries, concerns, and escalations effectively and professionally.
- Coordinate between sales, service, and support teams to deliver a seamless customer experience.
- Monitor customer feedback and work on initiatives to improve satisfaction and retention.
- Maintain accurate records of customer interactions in CRM systems.
- Conduct regular follow-ups with customers for sales reminders, renewals, and feedback.
- Support showroom events, promotional activities, and customer engagement programs.
- Prepare and present reports on customer satisfaction, retention, and sales performance
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Sales: 2 years (Required)
- Team management: 2 years (Required)
- automobile: 2 years (Required)
Work Location: In person
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