Customer Care Executive

3 hours ago


Jamshedpur JH IN Jobted IN C2 Full time

Job Summary Customer Care Executives Responsibilities Include Managing large amounts of inbound and outbound calls in a timely manner Following call center scripts when handling different topics Identifying customers needs clarify information research every issue and providing solutions Responsibilities and Duties Job brief We are looking for a Customer Care Executive that will be the liaison between our company and its current and potential customers The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision and behavior Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions and or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal team qualitative and quantitative targets Qualifications and Skills Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task set priorities and manage time effectively Graduation Degree preferably in Commerce Accounts Job Type Full-time Pay 9 901 17 - 18 118 26 per month Work Location In person



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