Customer Care Executive Trainer

5 days ago

Jamshedpur, India SGRS Academic Pvt. Ltd Full time

URGENTLY HIRING

Job Title: Customer Care Executive Trainer

No. of hires for this role:05

Job Location: Jamshedpur

**Requirements**:

- Bachelor's Degree or Equivalent
- TOT Certification is a must
- Work experience as a Customer Care Executive Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus

**Responsibilities**:

- Develop digital and print educational material
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills
- Identify individual and team skills gaps
- Schedule regular training sessions
- Ensure new beneficiary take on basic sales training courses, including communication and troubleshooting skills
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- BPO: 1 year (preferred)
- total work: 1 year (preferred)
- Customer care executive: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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