Customer Care Executive

2 weeks ago


Jamshedpur, India INNOTECH GLOBAL PVT LTD Full time

Role**:Customer Support Executive**

Job Type**:FULL TIME**

Shift Timings**:MORNING SHIFT ( US Process - Inbond )**

Working Days**:Monday to Saturday**

Work Mode**:Work from Office**
- Handle customer data responsibly and professionally, ensuring confidentiality and accuracy.
- Must have excellent communication skills.
- Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries.
- Resolve customer queries in a timely and effective manner while maintaining high service quality standards.
- Escalate complex issues to the concerned department when required.
- Maintain a **customer-first approach**, ensuring satisfaction and positive experience in every interaction.
- Adhere to company policies, quality standards, and performance metrics.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Call center: 1 year (preferred)
- BPO: 1 year (preferred)
- International voice process: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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