Customer Success Executive

3 weeks ago

Gandhinagar GJ IN AI CERTs Full time

Job Title Customer Success Executive Location Gandhinagar Gujrat Type Full-time Shift Rotational including Sundays Job Summary We are looking for a proactive and customer-focused Customer Success Executive to ensure a seamless experience for learners partners and stakeholders This role involves managing inbound queries guiding learners on platform usage proactively engaging learners to encourage course completion and certification and coordinating internally to resolve concerns The ideal candidate is a strong communicator with a passion for helping others succeed and is flexible to work in rotational shifts including weekends Key Responsibilities Inbound Support Communication Handle incoming tickets emails chats from learners partners and stakeholders Respond promptly with clear accurate and helpful information Outbound Learner Engagement Initiate outbound communication via email chat or calls to encourage learners to complete their courses and earn certifications Share timely reminders and support resources Platform Tool Guidance Assist learners in navigating the platform and understanding the course and certification process Conduct walkthrough sessions or connect with learners via calls when necessary Internal Coordination Collaborate with internal teams content tech product team to resolve escalated issues and track ticket resolution Ensure follow-ups are done in a timely and professional manner Shift Availability Be flexible to work across any shift including rotational shifts and Sundays as part of the support coverage Required Skills Qualifications 1-3 years of experience in customer success support or related roles Strong verbal and written communication skills Empathetic learner-first attitude with a proactive mindset Familiarity with CRM systems and support tools Required but not mandatory Ability to work in a dynamic fast-paced environment What We Offer An opportunity to positively impact learners careers Supportive team environment and continuous learning Flexible working hours and growth opportunities Job Types Full-time Permanent Pay 100 000 00 - 300 000 00 per year Schedule Rotational shift Weekend availability Work Location In person

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