Online Customer Care

2 weeks ago


Mumbai, Maharashtra, India Games2win Full time
Job Description

- Work with the Company s Product Managers and carefully respond to consumer reviews on the app stores. (Most responses involve templates to be re-used).
- Monitor game feedback and create simple sheets that track how consumers are rating and reviewing games.
- Delight consumers with proactive responses, so that they give us better ratings and reviews
- Fun Interactions with users on social media (includes replying to comments and messages)

Who could you be(Experience and Background)

- Someone with a minimum of 2 year s experience in Online Customer Service Management. (All responses are online only)
- Proven ability and an absolute proficiency in written and spoken English.
- The ability to complete tasks diligently and meet deadlines.
- Well-versed and has experience using social media tools

Educational Qualification:

- Any stream Bachelor s degree or higher.
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