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Customer Care- CCE

2 weeks ago

Mumbai, Maharashtra, India Stamford Technology Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Customer Care Executive (CCE)

Location: Malad (West) Mumbai

Experience Required: 0-2 years

Education Qualification: Minimum 12th Pass / Graduate / Postgraduate

Employment Type: Full-time

Job Description

As a Customer Care Executive, you will play a critical role in providing excellent customer service and ensuring a seamless experience for our clients. Your primary responsibility will be to handle customer queries, resolve complaints, and provide information about products and services offered.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Provide information about insurance policies and other financial products.
  • Resolve customer queries and concerns within defined timelines.
  • Guide customers in selecting the right product based on their requirements.
  • Maintain accurate records of customer interactions in the CRM system.
  • Coordinate with the internal teams to ensure customer satisfaction.
  • Achieve assigned sales and service targets.

Skills and Competencies

  • Excellent verbal and written communication skills.
  • Proficiency in English and Telugu or Malayalam or Tamil or Kannada
  • Strong customer service and problem-solving skills.
  • Ability to work in a fast-paced environment and manage stress effectively.
  • Good organizational and multitasking abilities.
  • Basic computer knowledge, including familiarity with CRM tools.

Preferred Qualifications

  • Prior experience in customer service, telesales, or call center roles.
  • Understanding of insurance products (Life, Health, Motor, etc.) will be an added advantage.
  • Enthusiasm to learn and adapt to new processes and systems.

Perks and Benefits

  • Attractive salary and incentives.
  • Comprehensive training on insurance products and systems.
  • Opportunities for career growth within the organization.
  • Health insurance and other employee benefits.

Please apply at -