Customer Care Specialist

1 day ago


Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000
Customer Service Representative Job Description

We are seeking a customer-focused individual to handle customer care calls, resolve queries, and process orders.

The ideal candidate will possess strong communication skills, attention to detail, and prior experience in customer service.

Key Responsibilities:
  • Handle inbound and outbound customer care calls in a professional and polite manner.
  • Address customer queries, complaints, and requests promptly.
  • Process and manage customer orders via Shopify.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
  • Ensure high customer satisfaction and build long-term relationships.
Requirements:
  • Minimum 1 year of experience in customer care or call handling (E-commerce preferred).
  • Familiarity with Shopify or similar e-commerce platforms is a must.
  • Excellent verbal and written communication skills (Hindi & English required).
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.
Preferred Qualifications:
  • Graduate / Diploma in any discipline.
  • Additional training in customer service is a plus.

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