Customer Care Executive
2 days ago
Job Purpose:
Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.
Responsibilities:
· Greet all visitors and patients professionally and with empathy.
· Answer incoming calls, WhatsApp messages, and emails promptly and accurately.
· Educate callers about services, packages, pricing, and consultation process.
· Category management (Ortho, Neuro, women's health care, Pediatrics)
· Responsible for providing Quality and Effective services to the customer.
· To meet and engage with HNI and other customers and focus on repeat buys
· Responsible for Client Feedback on quality of services and customer experience.
· Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints.
· Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.
Focus on Customer Retention
Education Qualifications:
- Required Bachelors degree from various field
Experience:
- Minimum 2 Years' Experience in managing Front Line Business
- Preferred experience in Health care or Hospitality Industry
Skills
- Well versed in excel, word & managing data
- Should be excellent in communications
- Should have a better understanding of Business strategies, client acquisition and client retentions
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