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Customer Care Executive
2 weeks ago
Company Description
ABS FINANCE is dedicated to providing consultancy services for both secure and unsecured loans, offering the best deals and solutions to our customers. Our mission is to assist clients in navigating the complexities of financial products to meet their specific needs. ABS FINANCE ensures personalized service to help clients achieve their financial goals efficiently.
Role Description
This is a full-time, on-site role for a Customer Care Executive located in Mumbai. The Customer Care Executive will handle customer support, respond to queries, ensure customer satisfaction, and provide solutions to customer issues. Daily tasks include assisting customers through various communication channels, managing customer relationships, and contributing to sales through excellent service.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Excellent Communication skills
- Sales capabilities
- Strong problem-solving skills
- Ability to work well in a team environment
- Proficiency with customer service software and tools is a plus
- Bachelor's degree or equivalent experience in a related field is preferable