Customer Care Executive

2 days ago

Mumbai, Maharashtra, India Union Living Full time ₹ 3,00,000 per year

Location: Thane, Maharashtra

Budget: Up to ₹30,000 per month

About Union Living

Union Living is a premium co-living and BnB accommodation provider operating in Mumbai and Pune, offering modern living spaces and exceptional community experiences. With bed rates going up to ₹1 lakh per month, we focus on delivering high-quality service and comfort to our residents.

Role Overview

We are seeking a proactive and empathetic Customer Care Executive to be the primary point of contact for our residents. The ideal candidate will ensure a seamless living experience by gathering feedback, addressing queries, and coordinating with the operations team to resolve any issues promptly.

Key Responsibilities

  • Resident Feedback & Relationship Management:
  • Connect with residents regularly to gather feedback on their stay experience.
  • Share and assist residents in filling out feedback forms.
  • Maintain a positive relationship with residents to ensure satisfaction and retention.

Issue Escalation & Resolution:

  • Act as the first point of contact for residents facing any issues or concerns.
  • Log, track, and escalate unresolved issues to the operations team in a timely manner.
  • Follow up to ensure closure of escalated matters.

Communication & Coordination:

  • Maintain clear and professional communication with residents and internal teams.
  • Share updates, notices, and important information with residents as required.

Data Management & Reporting:

  • Maintain records of feedback, issues raised, and resolutions provided.
  • Prepare weekly and monthly reports highlighting common concerns and improvement areas.

Resident Engagement:

  • Support community-building initiatives by sharing relevant updates or events with residents.
  • Be approachable and proactive in understanding residents' needs.

Requirements

  • Bachelor's degree in any discipline.
  • Prior experience in customer care, client servicing, or hospitality preferred.
  • Strong verbal and written communication skills in English and Hindi.
  • Good listening skills and empathy towards customer concerns.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office and basic CRM tools is an advantage.

What We Offer

  • Competitive salary up to ₹30,000 per month.
  • Opportunity to work in a premium co-living environment.
  • Exposure to hospitality, community operations, and customer experience management.
  • Friendly and growth-oriented workplace culture.

To Apply:

Send your CV to with the subject line Application – Customer Care Executive (Thane).

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