Salesforce Business Analyst

3 days ago

Bengaluru, Karnataka, India Future Pulse Full time
We are seeking a proactive and detail-oriented Salesforce Business Analyst to join our team. The ideal candidate will have a solid foundation in Salesforce Sales Cloud with exposure to Service Cloud and Experience Cloud. You will be responsible for gathering, analyzing, and documenting requirements, bridging the gap between business stakeholders and technical teams, and ensuring successful delivery of Salesforce solutions.

Key Responsibilities

- Collaborate with stakeholders and international clients to gather and analyze business requirements.
- Document requirements through user stories, acceptance criteria, BRDs, FRDs, process flows, and RTMs.
- Work closely with Salesforce developers and administrators to ensure requirements are clearly translated into solutions.
- Support QA and UAT by creating test cases, executing test cycles, and ensuring quality standards are met.
- Facilitate workshops, requirement sessions, and client communications with strong documentation and presentation skills.
- Identify opportunities for process improvement and support in solution design leveraging Salesforce capabilities.
- Ensure projects meet deadlines while maintaining alignment with business goals.

Requirements

- 1–2 years of hands-on Salesforce experience (Sales Cloud required; Service Cloud and Experience Cloud are a plus).
- Proven experience working with international clients (preferred).
- Strong knowledge of business analysis tools and techniques: user stories, acceptance criteria, BRD, FRD, process flows, RTM.
- Experience in QA and UAT support.
- Exceptional communication and interpersonal skills.
- Ability to work independently and in collaboration with cross-functional teams.

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