Senior Salesforce Business Systems Analyst

3 days ago

Bengaluru, Karnataka, India Ethos Life Full time ₹ 8,00,000 - ₹ 24,00,000 per year

About The Role

The Sr. Salesforce Business Systems Analyst will work closely with Sales, Customer Success, and other cross-functional teams to provide the first level of support for Salesforce and integrated apps. As a Sr. Salesforce Business Systems Analyst, you will be expected to review, prioritize, troubleshoot, and/or escalate issues reported by end users. Also, you will play a critical role in maintaining our Salesforce org and integrated Sales apps, supporting end users, and ensuring smooth operations of our business processes. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a solid understanding of Salesforce administration.

Duties and Responsibilities:

  • Perform Salesforce administrative tasks, including but not limited to, user management, security settings, Lightning page configurations, reports and dashboards.
  • Create and maintain Salesforce Flows to support business needs.
  • Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities.
  • Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems.
  • Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce.
  • Understand business priorities and effectively prioritize tasks and requests.
  • Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives.
  • Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management.
  • Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities.
  • Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities.
  • Evaluate potential solutions, assess their feasibility, and present comprehensive analyses of pros and cons.
  • Create and manage Jira tickets for Salesforce-related issues, enhancements, and change requests.
  • Collaborate with development teams, track ticket progress, and ensure timely resolution of issues.

Expected Qualifications and Skills:

  • 3 years as a Salesforce Business Systems Analyst or similar role.
  • Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices.
  • Current Salesforce Admin certification, plus at least one additional more advanced certification (e.g. Advanced Admin, Platform App Builder, Service Cloud Consultant, etc.)
  • Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools).
  • Experience with at least two Sales and/or Customer Success Operations tools.
  • Excellent analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Ability to manage stakeholders effectively and navigate challenging situations.
  • Detail-oriented with a focus on accuracy and quality.
  • Strong organizational and time management abilities.
  • Proficiency in creating and managing Jira tickets.
  • Familiarity with other business systems and integrations.

#LI-Hybrid
#LI-DG1

  • Business Analyst-Salesforce

    6 days ago

    Bengaluru, Karnataka, India Total Environment Building Systems Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Title:Business Analyst-SalesforceThe ideal candidate will be responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and providing ongoing support to ensure the system meets the needs of our organization.Deliverables:Requirements Gathering and Analysis:Collaborate with business stakeholders to understand their...

  • Salesforce Business Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Innosight Full time

    Huron is a global consultancy that collaborates with clients to drive strategic growth ignite innovation and navigate constant change Through a combination of strategy expertise and creativity we help clients accelerate operational digital and cultural transformation enabling the change they need to own their future Join our team as the expert you are...

  • Senior Salesforce Business Systems Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Ethos Full time

    About Ethos : Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and...

  • Salesforce Business Analyst

    1 day ago

    Bengaluru, Karnataka, India Big works technologies pvt ltd Full time ₹ 45,500 - ₹ 20,00,000 per year

    Salesforce Business Analyst – Drive Business & Technology AlignmentLocation: Bengaluru | Full-time | Immediate JoiningAbout the RoleWe are looking for a skilled Salesforce Business Analyst who can bridge the gap between business users and technical teams. You will work closely with stakeholders, gather and analyze requirements, and ensure Salesforce is...

  • Senior Salesforce Business Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Avalara Technologies Full time

    Job Description- This is an individual contributor role. You will oversee and improve business automations related to the configuration, pricing, quoting, and contracting workflows within Salesforce CPQ to align with our goals and enhance sales efficiency. Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ...

  • Business Systems Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Clarivate Full time

    Job DescriptionThe Senior Business Analyst will be a key member of our growing Enterprise Services team. You will act as the liaison among business stakeholders in order to elicit, analyze, recommend, communicate, and validate changes to business processes and systems. This role will allow you to perform a wide array of functions and provide you with...

  • Sales Strategy Analyst

    1 day ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    It is a six months program on third party contract and over the course of six months, program participants will work within Salesforce's Technology, Sales, or Customer Success team, receive on-the-job training from Salesforce leaders, and be paired with a mentor to help navigate their career. Role 1: Sales Programs Analyst - Return to Work ProgramAbout the...

  • Business System Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Aeries Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and ResponsibilityAs a Business Analyst on the Enterprise Business Systems team, you will play a pivotal role in bridging business needs with technical solutions. Your responsibilities will span across understanding business processes, facilitating the delivery of key projects, and ensuring that requirements are effectively translated for both business...

  • Salesforce Business Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Trantor Full time

    Job Summary:We are seeking a Senior Business Analyst with expertise in requirement gathering, functional design, and Agile project delivery. The role requires strong experience in complicated software projects, proficiency in Salesforce platform (FSL exposure preferred), and excellent communication skills for effective stakeholder interaction.Key...

  • Salesforce Business Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Trantor Full time

    Job Summary:We are seeking a Senior Business Analyst with expertise in requirement gathering, functional design, and Agile project delivery. The role requires strong experience in complicated software projects, proficiency in Salesforce platform (FSL exposure preferred), and excellent communication skills for effective stakeholder interaction.Key...