Customer Relationship Manager

5 days ago


Vapi, India Exponent Jobs Full time

Job Description

Manage and improve customer relationships.

Ensure high satisfaction, loyalty, and retention.

Understand customer needs and resolve issues.

Implement strategies to enhance the customer experience.

Build and maintain client relationships.

Handle customer inquiries and issues.

Analyze data for trends and engagement.

Execute CRM strategies for satisfaction and retention.

Coordinate with sales, marketing, and support teams.

Track and report customer feedback and metrics.

Spot upsell and cross-sell opportunities.



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