Customer Relationship Executive

1 week ago

Vapi, India Digital Hi-tech Scales Pvt Ltd Full time

**Job Summary**: As a Customer Relationship Executive (CRE) in the field, your primary responsibility is to build and maintain relationships with customers on behalf of the company. You will be the key point of contact between the organization and its clients, ensuring their needs are met and issues are resolved promptly and effectively.

**Responsibilities**:

- **Customer Visits**: Conduct regular visits to clients to foster strong relationships and understand their needs.
- **Client Communication**: Serve as the primary liaison for communication between the company and its clients, addressing inquiries, resolving issues, and providing information as needed.
- **Sales Support**: Assist in sales efforts by upselling or cross-selling products/services to existing clients during visits or through follow-up communications.
- **Feedback Collection**: Gather feedback from clients regarding products/services and relay this information to the appropriate internal departments for continuous improvement.
- **Problem Resolution**: Handle customer complaints and concerns in a timely and professional manner, aiming for quick resolution and customer satisfaction.
- **Market Intelligence**: Keep abreast of market trends, competitor activities, and industry developments to provide strategic insights and opportunities for business growth.

**Requirements**:

- **Education**: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- **Experience**: Proven experience in customer service or sales roles, particularly in a customer-facing or field-based position.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to engage effectively with clients and internal teams.
- **Problem-Solving**: Strong problem-solving abilities and a proactive approach to addressing client needs and concerns.
- **Driving License**: Valid driver’s license with a clean driving record, as this role involves frequent travel to client locations.

**Skills**:

- Customer relationship management (CRM) skills
- Negotiation and persuasion abilities
- Time management and organizational skills
- Adaptability and resilience in dynamic environments
- Basic understanding of sales principles and practices

**Working Conditions**:

- **Travel**: Frequent travel within the assigned territory or region.
- **Schedule**: Flexible working hours may be required to accommodate client schedules and business needs.
- **Environment**: Work primarily outdoors or in client offices, adapting to various settings and client preferences.

**Benefits**:

- Competitive salary and performance-based incentives
- Health insurance and retirement benefits
- Opportunities for career advancement and professional development
- Company vehicle or travel allowance for field visits

**Conclusion**: This role is pivotal in maintaining client satisfaction and loyalty through proactive relationship management and exceptional customer service. It offers opportunities for growth and rewards based on performance, making it ideal for individuals with a passion for client interaction and business development.

Pay: ₹10,000.00 - ₹12,500.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9825480825

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