Customer Relationship Executive

14 hours ago

Vapi, Gujarat, India Sanvi Hyundai Full time ₹ 2,40,000 per year

Job Description – Customer Relationship Executive (CRE)

Company: Sanvi Hyundai

Department: Service / CRM

Position: Customer Relationship Executive (CRE)

Location: Vapi, Gujarat

About Sanvi Hyundai

Sanvi Hyundai, a reputed Hyundai dealership, is dedicated to offering high-quality service and customer satisfaction. Our Service & CRM team ensures that every customer enjoys a seamless experience, from vehicle servicing to after-sales support.

Role Overview

The Customer Relationship Executive (CRE) in the Service/CRM Department will act as a bridge between customers and the workshop team. The role focuses on customer satisfaction, timely communication, complaint handling, and ensuring service quality standards as per Hyundai guidelines.

Key Responsibilities

Welcome and assist customers visiting the service center.

Maintain customer records and update them in the CRM system.

Make service reminder calls, follow-up calls, and post-service feedback calls.

Handle inbound customer inquiries related to service bookings, status updates, and billing.

Coordinate with service advisors, technicians, and CRM managers to resolve customer concerns.

Escalate unresolved issues to the CRM Manager/Service Manager for quick resolution.

Ensure timely communication of service progress, delivery timelines, and customer updates.

Monitor and work towards improving CSI (Customer Satisfaction Index) and Hyundai CRM scores.

Support customer retention programs, loyalty activities, and special service campaigns.

Maintain professional behavior, ensuring a positive customer experience.

Skills & Qualifications

Graduate in any discipline.

0–2 years of experience in customer service / CRM (automobile service industry preferred).

Strong communication skills in English, Hindi, and local language.

Good telephone etiquette, active listening, and customer handling ability.

Basic computer knowledge (MS Office, CRM tools).

Pleasant personality, empathetic approach, and problem-solving attitude.

Key Attributes

Customer-first mindset with patience and professionalism.

Strong coordination and follow-up skills.

Ability to handle pressure in a busy service environment.

Team player with a positive attitude.

Compensation & Benefits

Salary as per industry standards.

Incentives based on CSI/NPS performance.

Training & development under Hyundai CRM framework.

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Work Location: In person

Speak with the employer

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