Customer Relationship Executive

1 day ago

Vapi GJ IN Sanvi Hyundai Full time

- Customer Relationship Executive CRE Company Sanvi Hyundai Department Service CRM Position Customer Relationship Executive CRE Location Vapi Gujarat About Sanvi Hyundai Sanvi Hyundai a reputed Hyundai dealership is dedicated to offering high-quality service and customer satisfaction Our Service CRM team ensures that every customer enjoys a seamless experience from vehicle servicing to after-sales support Role Overview The Customer Relationship Executive CRE in the Service CRM Department will act as a bridge between customers and the workshop team The role focuses on customer satisfaction timely communication complaint handling and ensuring service quality standards as per Hyundai guidelines Key Responsibilities Welcome and assist customers visiting the service center Maintain customer records and update them in the CRM system Make service reminder calls follow-up calls and post-service feedback calls Handle inbound customer inquiries related to service bookings status updates and billing Coordinate with service advisors technicians and CRM managers to resolve customer concerns Escalate unresolved issues to the CRM Manager Service Manager for quick resolution Ensure timely communication of service progress delivery timelines and customer updates Monitor and work towards improving CSI Customer Satisfaction Index and Hyundai CRM scores Support customer retention programs loyalty activities and special service campaigns Maintain professional behavior ensuring a positive customer experience Skills Qualifications Graduate in any discipline 0-2 years of experience in customer service CRM automobile service industry preferred Strong communication skills in English Hindi and local language Good telephone etiquette active listening and customer handling ability Basic computer knowledge MS Office CRM tools Pleasant personality empathetic approach and problem-solving attitude Key Attributes Customer-first mindset with patience and professionalism Strong coordination and follow-up skills Ability to handle pressure in a busy service environment Team player with a positive attitude Compensation Benefits Salary as per industry standards Incentives based on CSI NPS performance Training development under Hyundai CRM framework Job Types Full-time Permanent Pay 12 000 00 - 20 000 00 per month Work Location In person Speak with the employer 91 9913444777

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