Global Reward Operations Hub Team Lead

3 weeks ago

Gurgaon, Haryana, India Axa XL Full time
Job Description

Essential Responsibilities:

- Responsible for the Global Reward Operations Hub, ensuring effective delivery of Global Reward operational activities.
- In collaboration with Total Reward team members establish the Global Reward Operations Hub in India, including maintaining standard operating procedures for all total rewards processes and activities.
- Directly manage a team of five specialized total rewards professionals, providing mentorship, development and fostering a collaborative team environment.
- Assist in recruitment efforts by identifying key talent and participating in the hiring process to build a high-performing team.
- Ensure the team maintains versatile skills, in all critical areas of total rewards, reducing dependency on key individuals and allowing flexibility in workload management.
- Act as the main point of contact for total rewards inquiries to the Global Reward Operations Hub. Responsible for assigning tasks to team members based on their skillset and workload.
- Serve as an escalation point for complex total rewards issues, leveraging experience to resolve challenges efficiently.
- Responsible for enhancing operational effectiveness by identifying ways to simplify and standardize both existing and new total rewards processes / activities and, where approved, implementing the required improvements.
- Identify ways of using new existing technologies to continue effectiveness/automatization improvement and where approved, implementing them.
- Lead the successful delivery of total rewards operational processes and activities in accordance with agreed service and accuracy standards.
- Compensation & Executive Compensation e.g., annual compensation review process, job evaluations, benchmarking, market data submission, executive pay initiatives, Fair Pay analysis, Pay range creation and maintenance, LTI administration.
- Global Mobility e.g., payroll, tax reporting & budget management, policy interpretation, and relocation services.
- Job architecture governance, tools development and maintenance, data quality and analysis.
- Vendor and provider management activities including requests for proposals, new vendor onboarding, monitoring existing vendor SLAs, supporting data privacy and/or cyber security annual reviews, and resolving vendor-performance-related issues.
- Invoicing & budgeting activities including setting up/amending purchase orders, processing vendor invoices, updating centralized budgets, dealing with vendor and/or Accounts Payable queries.
- Reporting and analytics activities including data submissions to external providers/advisors, running surveys and/or analyzing the results.
- Responses to basic or initial inquiries (i.e., Tier 1) from colleagues and HR teams.
- SharePoint content activities including supporting teams to add/update/remove content and periodic reviews ensuring all content is up to date.
- You will report to Senior Compensation Partner.

Required Skills and Abilities:

- Proven experience managing a centralized operations team responsible for complex, global processes and activities.
- A process improvement mindset able to identify and implement practical improvements quickly, at scale, and without impacting overall quality.
- Excellent understanding of total rewards practices, including compliance requirements.
- Proven experience working with cross-functional teams (e.g., Finance, Human Resource etc.) in a global and matrixed organizational structure.

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