Sr. Executive- Hub- Operation

4 days ago


Gurgaon, Haryana, India Movin Express Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Sr. Executive - Hub Operations Band: 2

Reports to: Senior Manager - Hub Operations

Location: Mumbai/Delhi NCR/Bangalore/Hyderabad/Chennai/Pune

Function: Operations

Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors

JOB ROLE & RESPONSIBILITIES:

Coordinates Hub and Sort Operations

  • Analyzes volume projections from load forecast plans to ensure adequate staffing.
  • Reviews daily operational reports to manage productivity, performance and service.
  • Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.

Monitors Safety Compliance

  • Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.
  • Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.
  • Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
  • Maintains updated employee training and certifications to provide a safe, proficient work environment.
  • Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
  • Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.
  • Solicits input from team members and employees to improve the work environment.

Supervises and Develops Others

  • Determines employees training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
  • Holds others accountable to established performance levels to achieve individual and group goals.
  • Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork.

Manages Internal and External Customer Needs

  • Ensures healthy employee relations so as to minimize the number of grievances.
  • Supervises Assistance of Internal and External Customer Needs
  • Attends Hub pre-sort meetings to understand operational needs.
  • Collaborates with internal customers to ensure loads are processed on-time according to service commitments.
  • Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.

Supports Collaborative Work Environment

  • Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.
  • Provides communication and training to employees to share updates on new services and procedural changes.
  • Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
  • Develops and maintains working employee relationships to promote positive labor relations.

SKILLS AND KNOWLEDGE REQUIREMENTS

  • Good experience in managing hub operations (middle mile)
  • Knowledge of budgeting and accounting principles.
  • Skill in budget preparation and forecasting.
  • Experience in handling workflow.
  • Negotiation skills and the ability to develop strong working relationships.
  • Good listening skills and the ability to anticipate business needs.
  • Knowledge of CRM software and Microsoft Office Suite.
  • Customer service attitude with excellent negotiation skills.

Educational Qualifications:

  • Bachelors Degree or equivalent

Relevant Experience:

  • 5-6 years of relevant experience in similar capacity and industry

Competencies

  • Achieve Result
  • Serve and Delight our customers
  • Collaborate and Partner with others
  • Engage, Inspire and Develop people

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