Key Account Manager

6 days ago


Bangalore Karnataka, India Jobted IN C2 Full time

Job Summary We are looking for a Key account manager to manage customer queries and complaints You will also be asked to process orders modifications and escalate complaints across various communication channels To succeed in this role you should be an excellent communicator who s able to earn our clients trust Key Responsibilities - Respond promptly and professionally to customer inquiries via phone email chat or social media - Process orders forms applications and requests - Stay updated with product knowledge company policies and standard operating procedures -Building and maintaining strong long-term relationships with key e-commerce partners myntra -Acting as the primary point of contact for all communication with assigned accounts - Fostering open communication and collaboration with both internal and external stakeholders Sales Business Development - Developing and executing Joint Business Plans JBPs and Annual Operating Plans AOPs with key accounts - Analyzing sales performance data identifying trends and developing strategies to improve sales and profitability - Monitoring competitor activities including pricing and marketing strategies within the e-commerce landscape - Monitoring and optimizing key performance indicators KPIs related to sales revenue and customer satisfaction -Analyzing sales reports and making recommendations for improvements in product assortment pricing and promotional strategies Requirements - Proven customer support experience or experience as a Client Service Representative - Strong phone contact handling skills and active listening - Excellent communication and presentation skills - Ability to multitask prioritize and manage time effectively - Problem-solving attitude with a focus on customer satisfaction - Minimum 1 year experience in a similar role Bachelor s Degree mandatory MBA freshers are eligible Key Skills - Accounts- Empathy and patience- Team collaboration- Technical proficiency basic computer skills Benefits - Competitive salary- Incentives - Health insurance- Career growth opportunities ref updazz com


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