L&d Sr. Operations Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward L D Sr Operations Manager JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate by combining world-class services advisory and technology We hire top talent and support growth through flexibility professional development and personalized benefits Role Overview As a L D Sr Operations Lead you champion operational excellence and deliver a seamless high-impact learning experience for employees L D Partners and Product Owners across the globe You oversee all aspects from training program operations through delivery and evaluation driving measurable improvements in speed efficiency and learner satisfaction You govern and collaborate with our offshore shared services teams to optimize transactional processes and maximize service quality for global training programs As the key point of escalation for L D Partners and Product Owners you resolve issues promptly and proactively identify process improvements Your focus extends beyond daily operations to shaping strategy and implementing automation ensuring our learning journey is fast compliant and future-ready You play a central role in enabling JLL to deliver exceptional learning experiences with speed and professionalism ultimately strengthening our culture and business performance What this job involves Drive operational excellence and stakeholder experience from program design to learning delivery and evaluation Govern guide and partner with offshore shared services teams to deliver high-quality learning support and continuous improvement Act as the point of escalation for L D Partners and Product Owners regarding operational learning matters Lead the adoption troubleshooting and optimization of automated solutions for Learning Management Systems and training processes Identify recommend and implement process automation and improvement to accelerate learning program capacity and quality Consult with internal teams to identify learning challenges and opportunities work with global teams to adopt or adapt enterprise learning solutions Oversee global projects around learning automation and innovation and lead change management for process updates and system rollouts Drive measurement reporting and communication of learning program operational KPIs Promote a culture of continuous improvement and innovation in learning operations Required Skills and Experience Strong organizational skills proven ability to manage complex and simultaneous projects Excellent written and verbal communication Deep knowledge of the learning lifecycle especially program delivery and learner experience Demonstrated ability to identify drive and implement operational improvements and automation Skilled in stakeholder management and escalation resolution Analytical process-oriented and proactive problem solver Experience partnering with cross-functional and offshore shared service teams Demonstrated ability to identify drive and implement operational improvements and automation Why Join JLL JLL is a global Fortune 500 firm with over 102 000 employees across more than 80 countries We foster a diverse and inclusive culture value teamwork ethics and excellence and offer a comprehensive benefits package emphasizing personal well-being and growth Location On-site -Gurugram HR Hyderabad TS Scheduled Weekly Hours 40 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL