L&D Sr. Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

L&D Sr. Operations Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate by combining world-class services, advisory, and technology. We hire top talent and support growth through flexibility, professional development, and personalized benefits.

Role Overview

As a L&D Sr. Operations Lead, you champion operational excellence and deliver a seamless, high-impact learning experience for employees, L&D Partners, and Product Owners across the globe. You oversee all aspects from training program operations through delivery and evaluation, driving measurable improvements in speed, efficiency, and learner satisfaction.

You govern and collaborate with our offshore shared services teams to optimize transactional processes and maximize service quality for global training programs. As the key point of escalation for L&D Partners and Product Owners, you resolve issues promptly and proactively identify process improvements.

Your focus extends beyond daily operations to shaping strategy and implementing automation, ensuring our learning journey is fast, compliant, and future-ready. You play a central role in enabling JLL to deliver exceptional learning experiences with speed and professionalism, ultimately strengthening our culture and business performance.

What this job involves

Drive operational excellence and stakeholder experience from program design to learning delivery and evaluation

Govern, guide, and partner with offshore shared services teams to deliver high-quality learning support and continuous improvement

Act as the point of escalation for L&D Partners and Product Owners regarding operational learning matters

Lead the adoption, troubleshooting, and optimization of automated solutions for Learning Management Systems and training processes

Identify, recommend, and implement process automation and improvement to accelerate learning program capacity and quality

Consult with internal teams to identify learning challenges and opportunities; work with global teams to adopt or adapt enterprise learning solutions

Oversee global projects around learning automation and innovation, and lead change management for process updates and system rollouts

Drive measurement, reporting, and communication of learning program operational KPIs

Promote a culture of continuous improvement and innovation in learning operations.

Required Skills and Experience

Strong organizational skills; proven ability to manage complex and simultaneous projects.

Excellent written and verbal communication.

Deep knowledge of the learning lifecycle, especially program delivery and learner experience.

Demonstrated ability to identify, drive, and implement operational improvements and automation.

Skilled in stakeholder management and escalation resolution.

Analytical, process-oriented, and proactive problem solver.

Experience partnering with cross-functional and offshore/shared service teams.

Demonstrated ability to identify, drive, and implement operational improvements and automation.

Why Join JLL?

JLL is a global Fortune 500 firm with over 102,000 employees across more than 80 countries. We foster a diverse and inclusive culture, value teamwork, ethics, and excellence, and offer a comprehensive benefits package emphasizing personal well-being and growth.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.