Chat Process Executive
1 week ago
Location: Baner, Pune
Date: 14-02-2025 Onwards
Time: 02.00 PM - 07.00 PM
Job Type: Full-time
Department: Customer Support
Are you a fast typer with great communication skills? Here's your chance to join Atiz as a Chat Process Executive and be part of a dynamic customer support team
Job Overview
Educational Qualification:
- A bachelor's degree is mandatory.
Role Overview:
The primary responsibility of this role is to understand customer concerns and provide effective solutions. The candidate must execute transactions within specified timelines while adhering to predefined procedures, client policies, and industry standards to meet Service Level Agreement (SLA) targets.
Skills & Competencies:
- Strong proficiency in written English .
- Ability to provide customer support through various channels, including live chat.
- A minimum typing speed of 70 words per minute in English with high accuracy (The client team will conduct screening for verification).
- Prior experience in eCommerce operations is preferred.
- Basic knowledge of operating systems and familiarity with eCommerce products and services.
- Strong analytical skills and the ability to interpret and consolidate complex or ambiguous information into actionable insights.
- Proficiency in navigating common user interface elements.
- Excellent reading comprehension and problem-solving abilities.
Step in with your resume and enthusiasm
Venue: Maruti Millennium Cornerstone Office No 702,703 Baner, Next to Tata Motors, Mumbai Bangalore, Highway Baner, Pune, Maharashtra.
Contact: ,
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