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Customer Support Specialist

2 weeks ago

Nashik, Maharashtra, India White Force Group Full time

About White Force Group

White Force Group is a dynamic and customer-centric organization that values innovation, teamwork, and excellence. Our team is dedicated to providing exceptional support to our clients.

Job Description:

We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support department, you will be responsible for delivering top-notch service to our clients through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone calls in a timely and professional manner.
  • Solve customer challenges by identifying the root cause and providing effective solutions.
  • Deliver exceptional experiences by understanding customer needs and offering personalized assistance.
  • Maintain performance standards by meeting key customer support metrics such as response time, issue resolution time, and customer satisfaction scores.

Requirements:

  • A passion for creating positive experiences and solving customer problems with empathy and professionalism.
  • Strong communication skills in both spoken and written formats.
  • A problem-solving mindset with the ability to manage the resolution process efficiently.
  • Adaptability and willingness to work in rotational shifts, including weekends.