Customer Support
4 weeks ago
Description
We are seeking a dedicated Customer Support Representative with 1-2 years of experience to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. You will play a key role in ensuring customer satisfaction and contributing to the overall success of our support team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer issues by identifying the problem, researching, and providing solutions.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Document customer interactions and feedback in the support ticketing system.
- Collaborate with team members to improve support processes and customer experience.
- Assist in the development of customer support documentation and resources.
Skills and Qualifications
- Bachelor's degree in any relevant field or equivalent experience.
- 1-2 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English and Hindi; proficiency in additional regional languages is a plus.
- Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk, or similar).
- Basic troubleshooting skills and ability to navigate technical issues.
- Ability to handle difficult customer situations with patience and professionalism.
- Strong organizational skills and attention to detail.
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