Application Support Engineer
4 days ago
Mode of Work : Work From Office.
Location: Navi Mumbai - Seawood
We are seeking talented professionals with a drive to excel for an Application Support role at Simple Logic IT Private Limited.
Experience: 1-2 years
Domain : CRM - Banking Domain (Mandatory)
Application Support Engineer: L1 & L2
Job Summary:
As an Application Support Engineer at Support, you will be the first point of contact for customers
experiencing issues with software applications. Your role involves diagnosing and resolving basic
application problems and providing excellent customer support to ensure smooth resolution of end-
user issues.
Key Responsibilities:
Respond to customer inquiries and provide technical support for software applications via phone,
email, and chat.
Diagnose and resolve basic application issues.
Document and track issues in the ticketing system.
Escalate complex problems to L2 support teams.
Follow up with customers to ensure that issues are fully resolved.
Maintain technical documentation and service catalog for applications.
Participate in team meetings and contribute to knowledge sharing.
Qualifications:
High school diploma or equivalent; an associate or bachelor's degree in IT is a plus.
Previous experience in a technical support or customer service role.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Customer-focused with strong interpersonal skills.
Skills:
Basic knowledge of application support and troubleshooting.
Familiarity with SQL and database queries.
Experience with ticketing systems like Jira or ServiceNow.
Proficiency in remote desktop tools.
Understanding of basic IT concepts and terms.
Strong time management and organizational skills.
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